Ensono

Director

• Promote and drive strong client relationships by providing thought leadership and consultation on the alignment of client business needs to Ensono and partner products and services.
• Develop and strengthen relationships with decision makers and influencers in client organizations; grow revenue and drive new opportunities across Ensono’s end-to-end portfolio.
• Lead proposal development, negotiation, and commercial terms for assigned deals. Monitor sales trends and market dynamics, incorporating insights into account planning and execution.
• Partner in a cross-functional model with Enterprise Architecture Teams, Client Success Managers, and Operational & Delivery teams to represent Ensono and ensure successful outcomes.
• Communicate information effectively to diverse internal and external audiences, translating business and technology value clearly.
• Serve as a trusted IT advisor to clients and contribute to their tactical and strategic planning efforts.
• Challenge assumptions and existing approaches to drive improved results and innovative solutions.
• Support the development and mentorship of sales talent through collaboration and knowledge sharing.

Client Engagement Director – Healthcare

• Provide strategic leadership and direction to IBM commercial terms and direction for Ensono. Carry accountability for overall IBM commercial negotiations at a strategic level while coordinating tactical transactions with Procurement and other teams.
• Drive major business opportunities among Ensono, IBM and our mutual clients to completion. Provide internal and external deal leadership in coordination with Sales and Procurement.
• Directly engage with clients in partnership with Sales and Client Delivery to advance opportunities and to address requirements. This role is often called on for client engagement at both executive and technical levels but is not client-facing day to day.
• Influence IBM offering strategy for MSP programs. Engage with appropriate IBM offering executives to affect IBM’s terms offered to service providers so as to ensure level playing fields across MSPs and direct clients.
• Educate internal Ensono stakeholders on relevant IBM and competitive offering structures. Produce and maintain documentation and enablement materials related to IBM commercial programs and how they compare to the broader HW/SW/Cloud industry.
• Drive and produce cross-functional analysis and negotiations for strategic IBM contracts.
• Focus on strategic mainframe-market trends but maintain awareness and familiarity with all IBM hybrid technology and strategy (including RedHat, Hashicorp, Confluent, etc).
• Serve as a strategic voice for Ensono in enterprise-wide and industry forums, contributing to business strategy, transformation initiatives, market recognition and long-term planning. Examples could include participation in SHARE, Gartner Summits, IBM Think, IBM TechXchange, AWS re:Invent, etc.
• Coach and mentor leaders and SMEs across Sales, Pricing, Product and Operations on how to develop and incorporate IBM technical and commercial strategy into client engagements and operational improvement.
• Translate complex technical topics, operational data, and strategic metrics into clear, actionable insights for diverse audiences, including executive leadership and cross-functional teams.
• Build strong relationships and collaborative partnerships across the global Product, Consulting and Operations organizations and with leaders in other business units to align priorities, share best practices, and deliver integrated solutions.

Senior Director, Strategic Relationship

Project Manager

• Lead and govern large-scale application and infrastructure managed services operations projects from client managed services optimization and modernization.
• Define and own the engagement strategy, governance model, and integrated project plan
• Serve as the primary point of contact for executive-level client stakeholders
• Orchestrate and align consulting, technical, and operational teams across multiple workstreams
• Develop and maintain integrated project plans, schedules, budgets, and RAID logs
• Identify, manage, and escalate risks, issues, assumptions, and dependencies proactively
• Oversee project financials, including budgeting, forecasting, and cost controls
• Guide clients through organizational change associated with modernization and managed services transitions
• Ensure project execution aligns with Ensono methodologies, quality standards, and best practices
• Create and deliver polished, executive-level communications and presentations
• Build trusted client relationships while protecting scope, timelines, and financial outcomes
• Coach and mentor team members and foster a collaborative, high-performance environment

Financial Planning and Analysis

• Support the FP&amp;A leadership in partnering with the business, including preparation for regular performance and planning meetings
• Produce timely, accurate, and insightful financial analysis to help the business understand performance drivers
• Support in delivering monthly executive reporting, including commentary on results, trends, risks, and recommended action
• Support month‑end close activities by partnering with Accounting to ensure financial results are accurate and well understood, including explanations for variances
• Identify risks and opportunities versus budget and forecast, and work with stakeholders to mitigate risks and maximize upside
• Support budgeting and forecasting processes, developing accurate projections that reflect client trends, cost structures, margins, and operational drivers
• Prepare scenario analysis and financial models to support strategic, commercial, and operational decision‑making
• Act as a subject‑matter expert in Adaptive, OfficeConnect, and other FP&amp;A tools; identify and drive opportunities to improve reporting, forecasting, standardization, and automation

Financial Analyst

Architect

• Collaborate with their counterparts in the Sales and Consulting organizations to create Pursuit, Solution, and Sales strategies for large existing global clients
• Conduct discovery and assessment workshops (often in collaboration with resources from consulting, operations and product teams) to help drive further penetration of the client account
• Develop and document solutions that meet client’s (technical and business) requirements and allow them to adapt to changing industry needs with a focus on transformation and re-platform efforts
• Conduct solution development sessions and present technical solutions and business cases to a wide variety of audience
• Gain executives buy in for complex solutions by engaging in executive and senior-level technology discussions
• Gain clients’ confidence as a trusted advisor by offering consultation and recommendations drawing from technology know-how and past experiences
• Align and partner with Product Management to help drive appropriate product enhancements and changes to technology roadmap
• Aid in driving stability and innovation within the client’s current and future state and create solutions based on client requirements and available product offerings

Technology Consultant – Mainframe Modernization Architect

Customer Support

• Perform all responsibilities of L1 and L2 Application Support Specialists.
• Act as the final escalation point for complex application incidents with no existing knowledge base.
• Diagnose and resolve application issues through advanced, hypothesis-driven troubleshooting.
• Develop and execute scripts to analyze application events, logs, and performance data.
• Identify patterns and correlations across incidents, application logs, and system events.
• Perform deep troubleshooting across application, database, and integration layers.
• Resolve issues involving Java and/or .NET applications, including application behavior and dependencies.
• Analyze and query databases using SQL to support troubleshooting and root cause identification.
• Perform comprehensive root cause analysis (RCA) for complex and recurring incidents.
• Create, enhance, and formalize new knowledge base articles based on resolved issues.
• Provide technical guidance and mentorship to L1 and L2 support teams.
• Collaborate with engineering, development, and architecture teams to drive permanent fixes and preventive improvements.

Client Engagement Director – Healthcare

Senior Director, Strategic Relationship

Project Manager

Financial Analyst

Technology Consultant – Mainframe Modernization Architect

Senior Applications Support Specialist