Piloting customers through their onboarding journey by mapping their integrations, training clinicians, and customizing diagnostic reports
Jumping on an issue emailed or texted to you by a sleep tech or physician, delivering rapid and compassionate communication of updates to the customer
Investigating, identifying, and documenting the root cause of problems and planning technical solutions; owning the resolution of fixes and customer communication
Meeting with clinician end-users of EnsoSleep to review feedback and apply configuration changes to more-closely align the software to their preferences
Advising sleep lab staff on best practice workflows for efficiency and accuracy

Requirements

1-5 years of experience in customer support as a technical problem solver, customer support engineer, sales/solutions engineer, hospital clinical engineering practitioner, or as a clinician providing technical support to fellow clinicians
3+ years in a healthcare or healthcare adjacent role
Experience writing and reading software in one or more programming languages, for example:
Bachelor's degree including programming coursework
Graduation from a development bootcamp
Professional experience in writing software on-the-job
Demonstrated ability to ask technical questions of non-technical end-users, translate their expressed feedback into required changes, and communicate back timelines
Project management interest and experience strongly desired; PMP a bonus
Ability to travel approximately 10% of the calendar year

Benefits

Health, dental, and vision insurance with options to choose a plan that fits you and your dependents needs.
Paid time off options - we want our employees to rest, recharge, and feel better.
Stock options - we want team members to feel ownership in the organization. When EnsoData does well, you do well.
Company Bonus Program - if we do well, we want to reward our team members! This position may include participation in the company bonus program.
401k to help people invest in the future.
Team Summits! We look forward to opportunities to gather in person and enjoy a few days together. We participate in team events and gain some great in-person time.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

programming languagestechnical problem solvingsoftware writingconfiguration changesroot cause analysistechnical solutionsproject management

Soft Skills

communicationcustomer supportcompassionate communicationfeedback analysisinterpersonal skills

Certifications

Bachelor's degreePMP