Respond to and resolve all customer inquiries via phone and email for Canadian and select US events in English and French
Develop and maintain key event assets, including websites, registration flows, and attendee communications
Manage the entire lifecycle of registration and nomination submissions in event platform (Swoogo) from setup to reporting
Partner with Brand, Marketing, and Events teams to support event marketing and brand initiatives
Support event planning, setup, execution and teardown (including physical tasks up to 20 lbs)
Develop deep brand and event knowledge to support team and departmental projects as needed
Requirements
Bilingual in English and French
1 to 3 years of marketing or events experience
Event registration, marketing, customer support or client service experience
Travel to 3 events per year (Vancouver, Montreal, US)
Ability to lift up to 20 lbs to support event planning, setup, execution and teardown
Knowledge of event registration or events database platforms similar to Swoogo, Cvent, GlobalMeet or Hopin is an asset
Experience with landing page building in tools such as WordPress or Webflow is an asset
Basic digital marketing fundamentals including website administration and email marketing are a plus
Ability to commute to the Toronto office in midtown at least one day per week
Comfortable working in a fast-paced matrixed environment; strong prioritization and organizational skills
Benefits
Hybrid/remote work (one day in the office and 4 days remote)
14 month maternity leave contract
Travel to 3 events per year (Vancouver, Montreal, US)
Employer provides accommodations at all stages through recruitment and employment in accordance with Human Rights and accommodation legislation upon request
Role is a 14 month contract without health benefits (as stated)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.