Patient Access Manager
Ensemble Health Partners
full-time
Posted on:
Location Type: Office
Location: Great Falls • Montana • United States
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About the role
- Manager is responsible for directly managing the operations for the admitting, registration, and financial services departments at the acute care locations.
- Admitting staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and providing excellent customer service.
- Additionally managing Financial Service Representatives and ensuring that proper accounting processes are followed, cash drawer is balanced, money is deposited timely and posted accurately to patient accounts, and proper logs are completed and submitted as requested by Financial oversight departments.
- Develops and manages departmental staffing needs.
- Prepares monthly reports as requested.
- Establishes departmental goals with the staff to optimize performance and meet organizational while improving operations to increase customer satisfaction and meet financial goals of the organization.
- Coordinates employee work schedules to provide adequate daily staffing coverage.
- Collects, interprets and communicates performance data using various tools and systems, while also using this data to make decisions on how to achieve performance goals.
- Works with internal and external customers to make key decisions, impacting either the whole organization or an individual patient.
- Works closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved.
- Assists in the development of dyad-reporting patient access staff.
- Provides training, education, goal-setting, and performance interventions as necessary to ensure adequate performance.
- Performs other duties as assigned
Requirements
- Minimum 2 – 3 year’s management experience in healthcare industry
- Patient Access experience with managed care/insurance or call center preferred
- Experience with Microsoft a must
- Ability to balance numerous priorities, therefore requiring great skills in prioritization
- Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met
Benefits
- Healthcare
- Time off
- Retirement
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient accessfinancial services managementmedical necessity complianceaccounting processesperformance data analysisstaffing managementreport preparationgoal settingtraining and education
Soft Skills
customer serviceprioritizationcommunicationleadershipinterpersonal skillsorganizational skillsdecision makingteam coordination