Director II, Patient Access
Ensemble Health Partners
full-time
Posted on:
Location Type: Office
Location: Phoenixville • United States
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Salary
💰 $101,600 - $137,100 per year
Job Level
About the role
- Provides vision, leadership and operational oversight for on-site Patient Access staff within a specific hospital or market.
- Will provide direction to all admitting and registration teams across all entry points.
- This includes establishing positive, collaborative relationships with operational leaders at these specific sites or markets.
- Organizes functions through establishing clear accountabilities, delegation of duties and appropriate departmentalization without creating silos.
- Develops and maintains an effective, visible and well-respected team by selecting, evaluating, coaching and managing the performance of qualified professionals.
- Negotiates and recruits with other department managers the need for cross training and support in their areas as necessary.
- Promotes team-building relationships in all areas of responsibility.
- Works in a collaborative manner with all managers/team leaders to ensure a successful and compliant revenue cycle process.
- Accountable for a comprehensive and effective communication strategy within the facility and/or market that promotes Employee Engagement, which includes enhanced employee productivity and morale.
- Communication style should promote a common understanding of the facility / market, vision, strategy and accountabilities.
- Promotes a culture of two-way communications and creates opportunities for staff participation.
- Staff should have regular assessments and educational opportunities.
- Determines appropriate staffing levels, monitors compensation and strengthens recruiting and retention process.
- Directs hiring and training for leadership and patient access staff.
- Manages the budget.
- May be required to perform other job-related duties as requested.
Requirements
- Bachelor’s degree or equivalent work experience
- 5 + years of leadership experience
- 5+ years of Patient Access experience preferred
- Experience in healthcare provider finance operations or similar service environment required
- Financial and project management experience
- Experience setting strategies aimed at increasing associate engagement
- Flexible and can be available/work outside of regular business hours when needed
- Strong communication, organizational, interpersonal, and customer service skills required
- Able to work in a fast-paced environment
- CRCR certification required within first 9 months of hire
- CHAM preferred
Benefits
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial managementproject managementpatient access operationsrevenue cycle managementstaffing managementbudget managementcross trainingperformance managementstrategic planningemployee engagement strategies
Soft Skills
leadershipcommunicationorganizational skillsinterpersonal skillscustomer serviceteam buildingcollaborationflexibilityproblem-solvingemployee morale enhancement
Certifications
CRCR certificationCHAM certification