Manager, Patient Access
Ensemble Health Partners
full-time
Posted on:
Location Type: Office
Location: Abingdon • Virginia • United States
Visit company websiteExplore more
About the role
- Responsible for planning, developing, organizing, and managing the Patient Access department
- Responsible for performance and effectiveness of department(s)
- Coaching and development of all staff performing these functions
- Implementing short and long-term plans and objectives to improve customer service and collect quality information
- Provide leadership and contribute to the revenue cycle and organizational goals
- Manage the operations for the admitting, registration, and financial services departments
- Assigning accurate MRNs
- Completing medical necessity/compliance checks
- Providing proper patient instructions
- Collecting insurance information
- Managing Financial Service Representatives
- Ensuring proper accounting processes are followed
- Developing and managing departmental staffing needs
- Preparing monthly reports as requested
- Establishing departmental goals with the staff to optimize performance and meet organizational goals
- Collecting, interpreting, and communicating performance data using various tools and systems
- Working with internal and external customers to make key decisions impacting the organization or individual patients
Requirements
- Certified Revenue Cycle Representative (CRCR) certification
- Certified Healthcare Access Manager (CHAM) certification
- Minimum 2 – 3 year’s management experience in healthcare industry
- Patient Access experience with managed care/insurance or call center preferred
- Experience with Microsoft a must
- Ability to balance numerous priorities, therefore requiring great skills in prioritization
- Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met.
Benefits
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient access managementrevenue cycle managementmedical necessity checkscompliance checksfinancial services managementperformance data analysisstaffing managementcustomer service improvementinsurance information collectionaccounting processes
Soft Skills
leadershipcoachingorganizational skillsprioritizationcommunicationdecision makingteam developmentperformance optimizationinterpersonal skillsproblem solving
Certifications
Certified Revenue Cycle Representative (CRCR)Certified Healthcare Access Manager (CHAM)