Ensemble Health Partners

AVP, Client Delivery

Ensemble Health Partners

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Serve as the executive for assigned clients, building trusted relationships with C‑suite and senior client leaders
  • Own overall client satisfaction, retention, and long‑term partnership success
  • Lead executive‑level communications, business reviews, and ongoing strategic alignment conversations
  • Drive achievement of contractual, operational, and financial performance metrics across revenue cycle domains
  • Analyze trends, KPIs, and root‑cause issues; partner with internal leaders to develop and execute corrective action plans
  • Ensure visibility, transparency, and accountability around performance outcomes
  • Collaborate across front‑end, mid‑cycle, and back‑end operational leaders to ensure cohesive delivery
  • Lead through influence rather than direct authority, coordinating cross‑functional teams to drive results
  • Provide oversight during client onboarding, go‑lives, and major transformational initiatives
  • Travel approximately 50% nationwide to client sites
  • Represent the organization professionally and confidently in executive and operational forums
  • Coach, mentor, and support Partnership Success leaders and client‑aligned operational executives as appropriate.
  • Reinforce partnership best practices, leadership behaviors, and a strong client‑first mindset.

Requirements

  • Bachelor’s degree or equivalent professional experience
  • 10+ years of progressive leadership experience in healthcare revenue cycle, healthcare operations, or complex outsourced services
  • Proven success in senior‑level, client‑facing roles with significant relationship management responsibility
  • Strong executive presence with confidence engaging C‑suite and senior leadership audiences
  • Willingness and ability to travel approximately 50% nationwide
  • Experience supporting large, multi‑site health systems or academic medical centers is preferred.
  • Background in revenue cycle outsourcing, healthcare consulting, or managed services environments is preferred.
  • Demonstrated ability to lead through influence in matrixed organizations
  • Strong analytical mindset with comfort presenting financial and operational data to executives.
Benefits
  • We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
  • We invest in your professional development.
  • Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
  • We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
healthcare revenue cyclehealthcare operationsrelationship managementfinancial performance metricsKPI analysiscorrective action plansclient onboardingtransformational initiativesdata presentation
Soft Skills
executive presenceinfluencecoachingmentoringcommunicationcollaborationstrategic alignmentclient-first mindsetleadership behaviors
Certifications
Bachelor's degree