Patient Experience Regional Manager
Ensemble Health Partners
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $57,400 - $99,000 per year
About the role
- Support, direct, and facilitate all aspects of the Patient Experience strategy
- Partner with site leaders and maintain accountability relationships with EHP leaders
- Conduct regular data analysis and reporting to Ensemble and client leaders
- Implement and execute evidence-based practices to improve patient/family experiences
- Provide professional coaching and consultation to influence stakeholders
- Create and oversee Patient Family Advisory Committee(s)
- Collaborate with leadership to mitigate barriers from patient complaints
- Analyze customer satisfaction metrics and implement action plans
- Prepare and present reports to stakeholders and leadership
Requirements
- 5 - 7 years' experience in Healthcare
- HFMA Certified Revenue Cycle Representative (CRCR) within 9 months of hire
- Certified Healthcare Access Manager (CHAM) or Certified Healthcare Access Associate (CHAA) within 12 months of hire
- Keen attention to detail, self-motivated, and service-oriented
- Ability to coach and develop others
- Proficiency in Microsoft Excel, Word and PowerPoint
Benefits
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisreportingevidence-based practicescustomer satisfaction metrics
Soft Skills
coachingconsultationattention to detailself-motivatedservice-oriented
Certifications
HFMA Certified Revenue Cycle Representative (CRCR)Certified Healthcare Access Manager (CHAM)Certified Healthcare Access Associate (CHAA)