Customer Service Advocate IV
Centene Corporation
Customer Service Representative
Enova International
full-time
Posted on:
Location: Arizona, Idaho, Illinois, Iowa • 🇺🇸 United States
Visit company websiteSalary
💰 $17 per hour
Job Level
Mid-LevelSenior
About the role
- Become an expert in one particular brand over the course of a 4 week training program
- Provide superior customer service and a positive experience to customers
- Answer inbound calls from customers to answer and service any questions they may have
- Handle all customer inquiries, requests, and thoroughly educate them on our products and services
- Provide quality support in the areas of processing payments, creating payment plans, and other account related tasks
- Communicate clearly and professionally with customers, co-workers, supervisors and management
- Maintain accurate, up-to-date information for customer accounts
- Reports to Section Manager
Requirements
- Strong verbal and written communication skills so you can connect with customers over the phone and take clear notes in our computer system
- A desire to create a top-notch customer service experience
- The means to independently problem solve
- Ability to balance multiple priorities and effectively handle changing situations
- Ability to deescalate complex customer interactions
- The drive to exceed your goals in a fast-paced, metric driven environment
- Ability to succeed in a virtual or office setting
- Computer proficiency and accurate data entry skills required
