Enova International

Customer Service Representative

Enova International

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona, Idaho, Illinois, Iowa

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Salary

💰 $17 per hour

Job Level

Mid-LevelSenior

About the role

  • Become an expert in one particular brand over the course of a 4 week training program
  • Provide superior customer service and a positive experience to customers
  • Answer inbound calls from customers to answer and service any questions they may have
  • Handle all customer inquiries, requests, and thoroughly educate them on our products and services
  • Provide quality support in the areas of processing payments, creating payment plans, and other account related tasks
  • Communicate clearly and professionally with customers, co-workers, supervisors and management
  • Maintain accurate, up-to-date information for customer accounts
  • Reports to Section Manager

Requirements

  • Strong verbal and written communication skills so you can connect with customers over the phone and take clear notes in our computer system
  • A desire to create a top-notch customer service experience
  • The means to independently problem solve
  • Ability to balance multiple priorities and effectively handle changing situations
  • Ability to deescalate complex customer interactions
  • The drive to exceed your goals in a fast-paced, metric driven environment
  • Ability to succeed in a virtual or office setting
  • Computer proficiency and accurate data entry skills required