Engio

Senior Customer Implementation Specialist

Engio

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

Tableau

About the role

  • Exhibit a "look around the corner" strategic mindset to identify systemic delivery risks and implement robust, preventative measures across the entire service delivery methodology.
  • Lead high-stakes project negotiations involving competing priorities from internal (Engineering, Finance) and external (Customer CTO/IT Director) stakeholders to align expectations and ensure expedited revenue realization.
  • Utilize an advanced understanding of the ITIL framework to identify areas for continuous improvement and architect consistent, high-quality delivery methodologies across all product lines.
  • Take full accountability for the overall team resource balancing, ensuring balanced workloads and smooth execution across all customer segments.
  • Leverage advanced proficiency in data analytics tools (e.g., Power BI, Tableau) to analyze delivery bottlenecks, measure RFT/OTIF performance, and drive strategic improvements.

Requirements

  • 6+ years of extensive experience in Service Delivery, Program Management, or Customer Success leadership within the technology sector.
  • Proven ability to manage complex, multi-functional stakeholder alignment and drive organizational process change.
  • Expert capability in using data analytics tools to measure and optimize delivery performance.
  • Demonstrated ability to mentor junior team members and manage high-level team workloads.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticsITIL frameworkservice delivery methodologyproject managementperformance measurement
Soft Skills
strategic mindsetstakeholder managementnegotiationmentoringresource balancing