Engio

Sales

• Accurately implement and maintain the ClickUp opportunity logging process, ensuring all sales leads have the correct technical metadata captured.
• Follow strict Standard Operating Procedures (SOPs) to generate accurate quotes for standard, low-complexity solutions, primarily focused on basic WAN/LAN connectivity and cloud storage.
• Execute the centralized pre-qualification process for fibre and connectivity, ensuring all underlying technical specifications are met before a quote is finalized.
• Assist Account Managers by preparing and dispatching technical questionnaires and ensuring all administrative steps are completed prior to quote generation.
• Prepare initial provisioning forms for standard estimates, ensuring a smooth, proactive handover to the service delivery team.

Associate IT Pre-Sales Technical Specialist

Network Engineer

• Take hands-on ownership of large-scale Juniper MX series routers (MX480, MX204) and core switches.
• Lead software upgrades and complex configuration deployments autonomously.
• Lead troubleshooting efforts for complex, intermittent routing and switching issues.
• Expertise in advanced protocols like BGP, OSPF, or MPLS is essential for resolving service provider-level outages.
• Implement and maintain network access controls and security policies, with strong preferred experience in Fortinet and/or Cisco firewalls, including configuration migration.
• Interface directly with customers and third-party network operators/ISPs for technical discussions, service delivery, and resolution of escalated issues.
• Provide technical configuration and support for integrated voice networking solutions.

IT Network Engineer

Implementation Specialist

• Own the end-to-end coordination of implementation projects, proactively negotiating project timelines with customers, internal engineering teams, and external vendors (e.g., fibre providers).
• Lead high-quality customer communication throughout the fulfillment process, managing expectations, communicating technical milestones, and addressing delivery risks.
• Effectively allocate internal delivery resources to balance workloads and manage peak demands, ensuring timely project progression.
• Proven experience managing vendor relationships and coordinating complex delivery dependencies with third-party providers.
• Manage the internal QA process for tasks, ensuring the financial accuracy of projects before they transition to Finance for billing and revenue realization.

Customer Implementation Specialist

• Maintain high accuracy in the CRM, ensuring all financial and technical information is correctly recorded and ready for the billing (Finance) team.
• Follow established procedures for inventory management, tracking requirements, conducting audits, and assisting with monthly reconciliations.
• Execute the seamless transition of service requests and contracts between Sales Enablement, Operational Delivery, and Finance, strictly adhering to established checklists and SOPs.
• Provide administrative support to senior specialists, including updating project statuses, managing documentation, and actively learning our range of technical products and delivery workflows.

Associate Customer Implementation Specialist

• Lead the design and long-term planning for complex, large-scale network infrastructure, incorporating advanced protocols like MPLS, VXLAN, and EVPN.
• Serve as the technical authority in pre-sales activities, designing solutions, estimating capacity, and contributing technical specifications for proposals and client statements of work.
• Take ownership of network governance, ensuring global compliance with security policies and regulatory standards.
• Drive research and development for emerging technologies (Cloud Networking, Automation).
• Manage relationships with high-level customers and internal stakeholders regarding long-term network capacity planning and investment.
• Champion the adoption of network automation tools (Python/Ansible) to standardize configuration deployments and lifecycle management.

Lead IT Network Engineer

Full-stack Engineer

• Execute routine maintenance tasks, including patching, minor upgrades, and following established Standard Operating Procedures (SOPs) for server builds and decommissioning.
• Serve as the initial point of contact for Level 1-2 incidents within the ticketing system.
• Troubleshoot user access, basic file permissions, and resolve simple system failures, escalating complex issues efficiently.
• Utilize basic Bash or Python scripting skills to read, test, and execute existing automation scripts designed to improve daily workflows.
• Apply your understanding of basic networking concepts (IP addressing, DNS lookups) to assist with server connectivity troubleshooting.
• Maintain accurate system records and assist senior engineers in updating technical documentation and service data sheets.

Associate Linux Operations Engineer

• Exhibit a "look around the corner" strategic mindset to identify systemic delivery risks and implement robust, preventative measures across the entire service delivery methodology.
• Lead high-stakes project negotiations involving competing priorities from internal (Engineering, Finance) and external (Customer CTO/IT Director) stakeholders to align expectations and ensure expedited revenue realization.
• Utilize an advanced understanding of the ITIL framework to identify areas for continuous improvement and architect consistent, high-quality delivery methodologies across all product lines.
• Take full accountability for the overall team resource balancing, ensuring balanced workloads and smooth execution across all customer segments.
• Leverage advanced proficiency in data analytics tools (e.g., Power BI, Tableau) to analyze delivery bottlenecks, measure RFT/OTIF performance, and drive strategic improvements.

Senior Customer Implementation Specialist

• Lead the design and implementation of new Linux solutions and service architectures (on-premise and cloud/IaaS), providing critical input into CAPEX planning and technology roadmaps.
• Define the security hardening standards and best practices for the entire platform.
• Own the risk register, manage vendor relationships, and lead research and development for new products.
• Lead and execute major platform initiatives, such as OS end-of-life migrations, security vulnerability remediation, and the integration of Infrastructure as Code (IaC) principles across the environment.
• Serve as the top-tier technical liaison, influencing decisions with customers and senior internal stakeholders and presenting complex technical options clearly.
• Drive the strategy for continuous integration and continuous deployment (CI/CD) pipelines as they relate to Linux provisioning and configuration management.