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About the role
Key responsibilities & impact- Employ advanced, proactive risk management skills to "look around the corner" and identify systemic or complex delivery challenges, implementing preventative measures across the delivery methodology.
- Drive continuous improvement by aligning the delivery methodology with ITIL framework best practices.
- Mentor junior staff on advanced process execution and governance.
- Take responsibility for expert resource forecasting, capacity planning, and reporting on team workload/utilization to senior management to optimize operational efficiency.
- Own and manage high-level, complex customer and vendor escalations to ensure rapid resolution and a positive outcome, protecting key relationships and revenue streams.
- Manage and coordinate large-scale implementations that span Finance, Engineering, and Operations, ensuring all functional heads are aligned on project objectives.
Requirements
What you’ll need- 6+ years of extensive experience in Service Delivery leadership, managing complex implementations, and handling executive-level escalations.
- Advanced knowledge and practical application of the ITIL framework in service transition and delivery management.
- Proven ability to mentor staff, drive significant process improvements, and report on high-level operational metrics.
- Deep understanding of how service delivery impacts financial reporting and ability to influence revenue realization strategy.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Engio Website LinkedIn All Job Openings 11 - 50 employees Founded 2023 👥 HR Tech 🎯 Recruiter HR Tech
- Recruitment
- Engineering Engio is a recruitment company specializing in providing technical talent solutions for the engineering and technology sectors. Built by experienced engineering recruiters, it focuses on addressing talent shortages and scaling high-performing engineering teams. Engio offers comprehensive services including talent search, consulting and talent assessment, and outsourcing to help businesses align their hiring needs with top-tier candidates across various industries. Lead IT Service Delivery – Provisioning Job not on LinkedIn 🔥 10 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Employ advanced, proactive risk management skills to "look around the corner" and identify systemic or complex delivery challenges, implementing preventative measures across the delivery methodology.
- Drive continuous improvement by aligning the delivery methodology with ITIL framework best practices.
- Mentor junior staff on advanced process execution and governance.
- Take responsibility for expert resource forecasting, capacity planning, and reporting on team workload/utilization to senior management to optimize operational efficiency.
- Own and manage high-level, complex customer and vendor escalations to ensure rapid resolution and a positive outcome, protecting key relationships and revenue streams.
- Manage and coordinate large-scale implementations that span Finance, Engineering, and Operations, ensuring all functional heads are aligned on project objectives. 🎯 Requirements
- 6+ years of extensive experience in Service Delivery leadership, managing complex implementations, and handling executive-level escalations.
- Advanced knowledge and practical application of the ITIL framework in service transition and delivery management.
- Proven ability to mentor staff, drive significant process improvements, and report on high-level operational metrics.
- Deep understanding of how service delivery impacts financial reporting and ability to influence revenue realization strategy. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Mobile Service Technician 🔥 10 minutes ago Peach State Truck Centers 501 - 1000 🤝 B2B 🚗 Transport Website LinkedIn All Job Openings Technician responsible for maintenance of trucks from class 5 through 8 and recreational vehicles. Performing diagnostics and repairs while communicating with customers and ensuring clean work environments. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior Mobile Service Technician 🔥 10 minutes ago Peach State Truck Centers 501 - 1000 🤝 B2B 🚗 Transport Website LinkedIn All Job Openings Mobile Service Technician responsible for maintenance and repairs on class 5 to 8 vehicles. Engaging with customers and managing work orders and vehicle schedules. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior Mobile Service Technician – Emergency Vehicles 🔥 10 minutes ago Peach State Truck Centers 501 - 1000 🤝 B2B 🚗 Transport Website LinkedIn All Job Openings Fire Truck Technician responsible for maintaining emergency vehicles, doing inspections and repairs. Collaborating with teams to ensure vehicle safety and performance standards. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior Technical Trainer 🔥 11 minutes ago DeepHealth 11 - 50 🤖 Artificial Intelligence ⚕️ Healthcare Insurance ☁️ SaaS Website LinkedIn All Job Openings Technical Trainer responsible for developing and delivering technical training programs for customers and staff at DeepHealth. Collaborating with product teams to create engaging learning experiences. 🇺🇸 United States – Remote 💵 $77k - $100k / year 💰 $225k Grant on 2019-08 ⏰ Full Time 🟡 Mid-level 🟠 Senior Delivery Lead 🔥 13 minutes ago Aiwyn 51 - 200 ☁️ SaaS 💳 Fintech 🤝 B2B Website LinkedIn All Job Openings Delivery Lead responsible for multi-product customer implementations at Aiwyn. Managing teams, scope, and executive engagement for high-stakes projects. 🇺🇸 United States – Remote 💰 $113M Venture Round - Aiwyn on 2024-12 ⏰ Full Time 🟠 Senior 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
risk managementcapacity planningprocess executiongovernanceservice deliveryITIL frameworkoperational metricsfinancial reportingproject managementimplementation management
Soft Skills
mentoringcontinuous improvementcommunicationproblem-solvingrelationship managementleadershipcollaborationinfluencingorganizational skillsstrategic thinking