Engio

Customer Implementation Specialist

Engio

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

ITSM

About the role

  • Own the end-to-end coordination of implementation projects, proactively negotiating project timelines with customers, internal engineering teams, and external vendors (e.g., fibre providers).
  • Lead high-quality customer communication throughout the fulfillment process, managing expectations, communicating technical milestones, and addressing delivery risks.
  • Effectively allocate internal delivery resources to balance workloads and manage peak demands, ensuring timely project progression.
  • Proven experience managing vendor relationships and coordinating complex delivery dependencies with third-party providers.
  • Manage the internal QA process for tasks, ensuring the financial accuracy of projects before they transition to Finance for billing and revenue realization.

Requirements

  • 2 - 3+ years of proven experience in service delivery, project coordination, or implementation within a B2B technology environment.
  • Strong experience with spreadsheet analytics and effective use of CRM/ITSM tools to manage project metrics and reporting.
  • Demonstrated ability to manage and negotiate basic customer timelines and resource commitments.
  • A University degree, preferably with a technical or finance weighting.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project coordinationimplementationspreadsheet analyticsCRM toolsITSM toolsfinancial accuracyvendor management
Soft Skills
customer communicationnegotiationresource allocationexpectation managementrisk management
Certifications
University degree