Serves as an escalation contact point for hardware and software issues related to the IT infrastructure environment.
Troubleshoot escalated support requests through the global helpdesk ticketing system.
Work with other senior IT staff to architect and develop ongoing success of IT infrastructure.
Provide ongoing support to the company’s acquisition integration work.
Evaluate, analyze and report statistics related to ticket levels, support incidents and resource utilization.
Educate the business on issues related to best practice, lifecycle management and preventative ongoing maintenance.

Requirements

A minimum of 3 years working with Microsoft technologies and Hyper-V or VMWare visualization environments.
A minimum of 5 years exposure to a Microsoft Windows technical support and TCP based network environment.
Systems administration experience in a corporate environment.
Strong interpersonal skills: possesses a strong customer satisfaction attitude.
Ability to effectively communicate both in writing and orally with all levels of internal users, including executive management.
Strong time management skills: perform a variety of tasks and assignments simultaneously.
Be a team player within a global structure.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft technologiesHyper-VVMWareMicrosoft WindowsTCP/IP networkingsystems administrationtroubleshootingticketing systemslifecycle managementpreventative maintenance

Soft Skills

interpersonal skillscustomer satisfactioncommunicationtime managementteam player