Enghouse Systems

Systems Engineer

• Serves as an escalation contact point for hardware and software issues related to the IT infrastructure environment.
• Troubleshoots escalated support requests through the global helpdesk ticketing system to a timely and successful resolution.
• Works with other senior IT staff to architect and develop the ongoing success of the IT infrastructure in Enghouse data centers.
• Provides ongoing support to the company’s acquisition integration work.
• Evaluates, analyzes and reports statistics related to ticket levels, support incidents and resource utilization to make recommendations to resolve ongoing issues.
• Educates the business on issues related to best practice, lifecycle management and preventative maintenance on their use IT systems.
• Participates in projects and acquisitions with other functional groups; participates in short and long-term corporate network planning and product selections.
• Performs and assumes other duties and responsibilities as required.

• Serves as an escalation contact point for hardware and software issues related to the IT infrastructure environment.
• Troubleshoot escalated support requests through the global helpdesk ticketing system.
• Work with other senior IT staff to architect and develop ongoing success of IT infrastructure.
• Provide ongoing support to the company’s acquisition integration work.
• Evaluate, analyze and report statistics related to ticket levels, support incidents and resource utilization.
• Educate the business on issues related to best practice, lifecycle management and preventative ongoing maintenance.

• Serves as an escalation contact point for hardware and software issues related to the IT infrastructure environment.
• Troubleshoots escalated support requests through the global helpdesk ticketing system to a timely and successful resolution.
• Works with senior IT staff to architect and develop the ongoing success of the IT infrastructure in Enghouse data centers.
• Provides ongoing support to the company’s acquisition integration work as necessary.
• Evaluates, analyzes, and reports statistics related to ticket levels, support incidents, and resource utilization weekly.

Support Engineer

• Maintain and support the deployment of new software versions across multiple environments
• Translate customer processes and requirements into functional solutions in close collaboration with developers
• Provide deep technical insight into our products and architecture
• Support sales activities by participating in product demonstrations for new customers
• Handle complex Level 3 support and troubleshooting cases
• Participate in a 24/7/365 on-call rotation

Customer Support Engineer, Level 3

Full-stack Engineer

• Dive into troubleshooting telephony networks, encompassing various signaling protocols like SIP, SS7, INAP, Diameter, ENUM, and more
• Take the lead on implementing and testing new platforms and services, ensuring seamless integration and functionality
• Collaborate closely with internal and external stakeholders to analyze customer needs and design innovative telecom services
• Proactively identify opportunities for process and performance improvements, driving continuous enhancement
• Showcase your software design and development prowess while ensuring 24/7 on-call support

Systems Engineer

Systems Engineer

Systems Engineer

Customer Support Engineer, Level 3

Senior Software Engineer, Telecom