Enghouse Systems

Full-stack Engineer

• Dive into troubleshooting telephony networks, encompassing various signaling protocols like SIP, SS7, INAP, Diameter, ENUM, and more
• Take the lead on implementing and testing new platforms and services, ensuring seamless integration and functionality
• Collaborate closely with internal and external stakeholders to analyze customer needs and design innovative telecom services
• Proactively identify opportunities for process and performance improvements, driving continuous enhancement
• Showcase your software design and development prowess while ensuring 24/7 on-call support

Senior Software Engineer, Telecom

• Lead and influence the Platform team
• Own the development and delivery of VidyoBasePlatform
• Take full ownership of engineering development infrastructure
• Champion automation across workflows
• Lead initiatives to design, implement, and optimize containerized environments
• Embed security into every layer of the platform
• Implement robust monitoring and observability solutions
• Seek opportunities to improve processes, tools, and systems
• Work closely with cross-functional teams providing technical guidance

Senior Software Engineer

Implementation Specialist

• Serve as the primary point of contact for new clients throughout the implementation process.
• Coordinate and manage the onboarding schedule, ensuring all milestones are completed as planned.
• Provide training and initial support to clients, helping them understand and fully utilize the features of our EMM product.
• Collaborate with internal teams, including Sales, Technical Support, and Product Development, to resolve any questions or issues that may arise during the implementation process.
• Develop and update training materials and documentation to facilitate onboarding for new clients.
• Monitor and report onboarding progress, identify areas for improvement, and implement solutions to optimize the process.

Junior Implementation Engineer, MDM

Support Engineer

• Identify and resolve incidents by understanding the scenario, applying critical analysis and logical reasoning (troubleshooting).
• Handle simple requests of low to medium complexity.
• Prioritize and route requests efficiently.
• Maintain consistent and assertive communication with the customer throughout the process.
• Keep the ticketing system up to date to capture patterns and efficiency metrics.
• Propose improvements to technical documentation and area processes.
• Actively participate in trainings and operational meetings.

Senior Software Engineer, Telecom

Senior Software Engineer

Junior Implementation Engineer, MDM

Customer Support Engineer, Level 2 – MDM