Enghouse Systems

Customer Support Engineer, Level 2 – MDM

Enghouse Systems

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Identify and resolve incidents by understanding the scenario, applying critical analysis and logical reasoning (troubleshooting).
  • Handle simple requests of low to medium complexity.
  • Prioritize and route requests efficiently.
  • Maintain consistent and assertive communication with the customer throughout the process.
  • Keep the ticketing system up to date to capture patterns and efficiency metrics.
  • Propose improvements to technical documentation and area processes.
  • Actively participate in trainings and operational meetings.

Requirements

  • University degree in progress; a degree in IT is preferred.
  • Basic knowledge of Office software.
  • ITIL fundamentals.
  • Knowledge of MDM (Mobile Device Management).
  • Knowledge of Telecom.
  • English and/or Spanish is a plus but not required.
Benefits
  • Not specified. 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingcritical analysislogical reasoningticketing system managementtechnical documentationMobile Device ManagementTelecom
Soft skills
communicationprioritizationproblem-solvingassertivenessparticipation in meetings
Certifications
ITIL fundamentals