enGenius Consulting Group

IT Support

• Perform core DAI Support Subject Matter Expert (SME) duties in addition to management responsibilities
• Monitor and report on the status of unresolved support requests on a weekly basis
• Prepare and deliver recurring status reports to program leadership
• Identify opportunities to automate manual or repetitive processes, including dashboard development and Robotic Process Automation (RPA) solutions
• Apply knowledge of financial, accounting, and reporting systems to support process improvement initiatives
• Develop and maintain staffing plans and serve as the primary point of coordination with program stakeholders

Helpdesk Manager