Helpdesk Manager

enGenius Consulting Group

Helpdesk Manager leading operations for Navy financial systems in a remote capacity. Managing support requests and coordinating with program stakeholders on process improvements.

Posted 7/2/2026full-timeSan Diego • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

OracleRPA

About the role

Key responsibilities & impact

Perform core DAI Support Subject Matter Expert (SME) duties in addition to management responsibilities
Monitor and report on the status of unresolved support requests on a weekly basis
Prepare and deliver recurring status reports to program leadership
Identify opportunities to automate manual or repetitive processes, including dashboard development and Robotic Process Automation (RPA) solutions
Apply knowledge of financial, accounting, and reporting systems to support process improvement initiatives
Develop and maintain staffing plans and serve as the primary point of coordination with program stakeholders

Requirements

What you’ll need

Minimum 5 years of DoD experience (within the past 10 years)
Project/team lead experience; Agile certification preferred
Minimum 7 years' experience (within the past 10 years) in direct support of DAI financial and accounting operations
Experience with DAI modules, Budget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor, OAS, and Order to Cash is preferred.
Minimum 1 year of experience with AI tools and integration
Must be a U.S. citizen, eligible for NIPRNET/CAC access, and able to pass a background check.

Benefits

Comp & perks

Lead helpdesk operations for Navy financial systems
Equal Opportunity Employer M/F/D/V

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

DAI ModulesBudget to ReportCost AccountingProcure to PayOracle Time and LaborOASOrder to CashProcess ImprovementAutomationDashboard Development

Soft Skills

CommunicationCoordinationReporting

Certifications

Agile Certification