EnGen

Learner Operations Associate – 3 months contract

EnGen

contract

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $25 per hour

About the role

  • Provide excellent customer service to our clients and learners
  • Monitor and respond to incoming requests using various back-end operational tools
  • Provide cross-team support
  • Report directly to the VP of Education, Engagement, and Operations
  • Support with onboarding for non-coaching learners and enrollment across various clients
  • Assist with learner re-enrollment through calling campaigns
  • Provide over-the-phone support for learners via Aircall
  • Provide operational support for Customer Success and Channel Partner teams
  • Identify opportunities for process improvement and increased efficiency within operational workflows
  • Help implement best practices to streamline internal processes
  • Collaborate with EnGen team members to boost seat utilization and learner engagement
  • Attend internal meetings and perform other tasks as assigned

Requirements

  • Bilingual fluency in English and Spanish (spoken and written)
  • A strong passion for helping learners overcome English as a barrier to achieving career advancement, economic mobility, and a better quality of life
  • Strong organizational and time management skills
  • Ability to communicate effectively at all levels, with exceptional writing skills
  • Strong customer service skills and cross-cultural sensitivity
  • Minimum of 2 years of experience in customer service, operations, or a similar field
  • Comfortable using Microsoft Excel for basic tasks such as data entry, sorting, and simple formulas
  • Experience with mass digital communications tools (e.g., HubSpot, Salesmsg, Freshdesk)
  • Action-oriented, with a strong sense of urgency
  • Proactive and able to take initiative without strict guidance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicedata entrysortingbasic formulas
Soft Skills
bilingual fluencyorganizational skillstime managementeffective communicationwriting skillscross-cultural sensitivityaction-orientedproactive