EnGen

Operations

• Provide excellent customer service to our clients and learners
• Monitor and respond to incoming requests using various back-end operational tools
• Provide cross-team support
• Report directly to the VP of Education, Engagement, and Operations
• Support with onboarding for non-coaching learners and enrollment across various clients
• Assist with learner re-enrollment through calling campaigns
• Provide over-the-phone support for learners via Aircall
• Provide operational support for Customer Success and Channel Partner teams
• Identify opportunities for process improvement and increased efficiency within operational workflows
• Help implement best practices to streamline internal processes
• Collaborate with EnGen team members to boost seat utilization and learner engagement
• Attend internal meetings and perform other tasks as assigned

Learner Operations Associate – 3 months contract