Bilingual Student Success Coach, Enrollment Advisor

EnGen

Bilingual Student Success Coach supporting adult English learners through personalized coaching at EnGen. Flexible part-time role with opportunities in a fully remote environment.

Posted 5/28/2026part-timeRemote • 🇺🇸 United StatesEntry Level💰 $25 - $27 per hourWebsite

About the role

Key responsibilities & impact

Provide personalized coaching support to learners through phone, text, email, video calls, and live chat
Help learners identify the right content, pathways, and resources aligned with their career and learning goals
Encourage learner persistence, engagement, and course completion through proactive outreach and follow-up
Monitor learner activity and identify learners who may benefit from additional engagement or support
Support learners in navigating career-focused English learning pathways and workforce-aligned content
Guide learners in using EnGen’s platform, features, workshops, and support services
Support enrollment and onboarding processes, including registration assistance and learner activation
Proactively follow up with learners who have not completed enrollment or participation milestones
Respond to learner questions, concerns, and missed calls in a timely and empathetic manner
Accurately document learner interactions and manage assigned tasks in HubSpot and other systems
Support re-enrollment efforts by contacting eligible learners and guiding them through next steps
Participate in weekly team meetings, trainings, and engagement initiatives
Identify learner communication barriers or trends and share insights with the team
Support virtual learner sessions and engagement activities as needed

Requirements

What you’ll need

Fluency in English and Spanish (spoken and written) is required
French proficiency is strongly preferred
2+ years of experience in coaching, learner support, student success, customer service, enrollment advising, workforce development, or related fields
Strong written and verbal communication skills across phone, text, and email
Passion for helping adult learners build confidence, develop career-ready English skills, and achieve their personal and professional goals
Comfort engaging with learners from diverse cultural and professional backgrounds
Strong organizational skills and attention to detail
Ability to manage multiple learner follow-ups and tasks simultaneously
Comfort using CRM systems and communication tools (HubSpot experience is a plus)
A collaborative mindset and willingness to work across teams
Interest in adult education, language learning, workforce development, and mission-driven work
Ability to work independently and proactively in a fast-paced remote environment

Benefits

Comp & perks

Part-time contractor role (up to 25 hours per week)
Flexible schedule based on program needs
Fully remote; can work from anywhere in the U.S.
Must be authorized to work in the U.S.
Must have access to a personal computer (equipment not provided)
Training will be provided

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

coachinglearner supportstudent successcustomer serviceenrollment advisingworkforce developmentEnglish language skillsSpanish language skillsFrench language skillsdocumentation

Soft Skills

communication skillsorganizational skillsattention to detailcollaborative mindsetindependenceproactivityempathycultural sensitivitypassion for educationengagement