Engel & Völkers

Email Marketing Manager

• Develop, write, design, and deploy internal communications to franchise owners and staff, including newsletters, operational updates, marketing announcements, product launches, training opportunities, and urgent communications.
• Partner with cross-functional teams to translate corporate initiatives into clear, actionable messaging for franchisees.
• Ensure communications are personalized and relevant through audience segmentation based on region, business size, role, and other key attributes.
• Maintain communication calendars and coordinate messaging across departments to ensure consistency and alignment.
• Manage and optimize HubSpot for internal and external communications.
• Create and maintain audience segments to deliver targeted communications.
• Build, test, and manage automated workflows for onboarding, training, engagement, and franchise support initiatives.
• Develop and execute email campaigns supporting franchise engagement, marketing initiatives, and franchise development efforts.
• Monitor performance metrics including open rates, click-through rates, conversions, and engagement trends, making data-driven recommendations for continuous improvement.
• Create and optimize B2B email nurture campaigns targeting prospective franchise owners and business leaders.
• Collaborate with franchise sales teams to improve lead engagement and conversion opportunities.
• Design and develop professional email templates within Rezora and Lofty for franchisee use.
• Create seasonal, promotional, and monthly marketing templates aligned with corporate campaigns and brand standards.
• Develop specialized templates focused on key brand launches and specializations.
• Build and maintain automated consumer marketing campaigns and Smart Plans within Lofty.
• Develop buyer, seller, and sphere-of-influence nurture campaigns that support lead generation and conversion efforts.
• Create compelling consumer-facing content that aligns with brand standards and local market needs.
• Maintain and update the company intranet and World login page to ensure alignment with current communications, campaigns, and organizational priorities.
• Manage homepage banners and featured content across relevant World applications.
• Coordinate content updates for headquarters digital signage, ensuring timely communication of announcements, events, campaigns, and corporate initiatives.
• Track and analyze campaign performance across all communication platforms.
• Develop regular reporting dashboards and performance summaries.
• Provide insights and recommendations to improve communication effectiveness, engagement, and marketing outcomes.
• Measure the impact of communications on franchise engagement, lead nurturing, and franchise development objectives.

Communications – Email Marketing Specialist

Paralegal

• Assist with preparing, reviewing, and management of franchise agreements, renewals, and amendments.
• Manage the full contract lifecycle, including organization, tracking, and timely execution of franchise and business contracts.
• Assist with state and federal franchise registrations and renewals, including Franchise Disclosure Documents (FDDs).
• Support monitoring franchisee compliance matters and draft related notices (default, termination, and other compliance communications).
• Partner cross-functionally to address contract-related questions and resolve issues efficiently.
• Track key deadlines and ensure proactive follow-up.
• Help refine and strengthen contract management policies, procedures, and systems.
• Organize and maintain a comprehensive contract management system.
• Prepare summaries and internal memoranda as requested by the legal team.
• Support franchise disputes, mediation, or litigation matters in collaboration with the legal team.
• Assist with corporate filings, resolutions, and governance documentation.
• Provide administrative and operational support to the legal team, including scheduling and coordination.

Senior Contract Administrator, Paralegal – Franchise

Full-stack Engineer

• Own and improve internal applications that support property/listing workflows, approvals, knowledge management, AI-assisted tooling, reporting, administration, and related platform capabilities
• Build and maintain TypeScript/Node.js backends, API layers, and server-rendered applications using patterns such as NestJS/Fastify, Next.js, Astro/SvelteKit, and AWS Lambda
• Contribute to our Next.js/Turborepo platform, including shared React UI, auth helpers, schemas, reference data, test tooling, deployment scripts, and developer experience
• Work across AWS and data infrastructure including Lambda, API Gateway-style APIs, Amplify, AppSync, DynamoDB, S3, SSM, EventBridge, CloudWatch, ECS/Fargate, PostgreSQL, Drizzle, and Dynamoose
• Maintain integrations with authentication services, listings APIs, knowledge base APIs, email workflows, analytics, search, Google Places, and AWS Bedrock-backed AI features
• Help reduce single-person knowledge risk by documenting, simplifying, improving CI/CD/testing, and partnering with product and engineering leadership on pragmatic technical decisions

Senior Software Developer

Project Manager

• Act as the primary project manager for the LMS migration
• Oversee user management and digital learning inventory
• Provide tier-2/3 support to learners, managers, facilitators, and administrators across the organization
• Serve as a technical translator between L&D and engineering
• Create and distribute LMS reports and executive dashboards

Communications – Email Marketing Specialist

Senior Contract Administrator, Paralegal – Franchise

Senior Software Developer

LMS Administrator – Learning Project Manager