Own end-to-end delivery performance across all customer installations, including timelines, quality, cost discipline, communication, and client experience.
Lead and prioritize a portfolio of concurrent projects, balancing capacity, dependencies, and business priorities.
Ensure delivery commitments are realistic, tracked, and consistently met.
Proactively surface risks, articulate tradeoffs, and drive resolution.
Design, implement, and enforce SOPs that drive predictable execution across installations, inventory, supply chain, and customer maintenance (preventative and break/fix).
Establish reliable operating dashboards that reflect reality, including install pipeline and forecast, resource utilization, inventory accuracy, open POs and lead times, and maintenance backlog/SLA performance.
Build disciplined operating rhythms for procurement, receiving, staging/kitting, and returns/RMA to ensure material readiness, cost control, and minimal customer downtime.
Hold teams and partners accountable for data accuracy, timely updates, and operational transparency.
Lead and performance-manage a team of 12 Project Managers and operations staff with clear ownership and measurable KPIs.
Manage installation partners, contractors, and vendors to defined standards for quality, safety, cost, and timelines; continuously reassess make-vs-buy decisions to improve performance and margins.
Define role clarity, streamline ownership, and build role-based training that drives repeatable execution.
Own operational performance against budget, margin targets, and delivery commitments at the project and departmental level.

Requirements

Bachelor’s or Master’s degree in Electrical Engineering (preferred) or Mechanical Engineering
10–15 years of experience in operations, project delivery, or engineering services within hardware-enabled SaaS, IoT, energy management, or industrial technology environments
Strong command of project management tools, operational dashboards, and data reporting platforms
Effective working style across executive leadership, internal teams, and field technicians
Experience leading multi-region installation programs across the U.S., Canada, and international markets
Demonstrated success scaling installation and deployment operations from tens to hundreds of installs per month
Deep understanding of mechanical and electrical design, testing, manufacturing processes, industry standards, and regulatory requirements
Proven ability to lead teams, build cross-functional relationships, make sound strategic decisions, and drive operational change.

Benefits

Potential performance bonus
Equity

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementoperations managementdata reportingmechanical designelectrical designmanufacturing processesinstallation programsSOP implementationcost controlperformance management

Soft Skills

leadershipcommunicationteam managementstrategic decision-makingcross-functional collaborationrisk managementoperational transparencyaccountabilityproblem-solvingclient experience