Enertiv

Operations

• Own end-to-end delivery performance across all customer installations, including timelines, quality, cost discipline, communication, and client experience.
• Lead and prioritize a portfolio of concurrent projects, balancing capacity, dependencies, and business priorities.
• Ensure delivery commitments are realistic, tracked, and consistently met.
• Proactively surface risks, articulate tradeoffs, and drive resolution.
• Design, implement, and enforce SOPs that drive predictable execution across installations, inventory, supply chain, and customer maintenance (preventative and break/fix).
• Establish reliable operating dashboards that reflect reality, including install pipeline and forecast, resource utilization, inventory accuracy, open POs and lead times, and maintenance backlog/SLA performance.
• Build disciplined operating rhythms for procurement, receiving, staging/kitting, and returns/RMA to ensure material readiness, cost control, and minimal customer downtime.
• Hold teams and partners accountable for data accuracy, timely updates, and operational transparency.
• Lead and performance-manage a team of 12 Project Managers and operations staff with clear ownership and measurable KPIs.
• Manage installation partners, contractors, and vendors to defined standards for quality, safety, cost, and timelines; continuously reassess make-vs-buy decisions to improve performance and margins.
• Define role clarity, streamline ownership, and build role-based training that drives repeatable execution.
• Own operational performance against budget, margin targets, and delivery commitments at the project and departmental level.

Director of Operations