Customer Success Manager

Enertiv

Client Success Manager at Enertiv building strategic relationships and driving platform adoption in the proptech industry. Managing high-value clients and promoting long-term business value through effective collaboration.

Posted 7/4/2026full-timeRemote • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $105,000 per yearWebsite

About the role

Key responsibilities & impact

Partner with the Onboarding team throughout kickoff and implementation to ensure a strong foundation, accelerate time-to-value, and lead cross-functional resolution of client delivery and support issues across maintenance, data, software, and ESG workflows.
Own customer health by monitoring health signals, maintaining accurate account data, and proactively mitigating risk before issues impact retention.
Lead Quarterly Business Reviews (QBRs) focused on adoption, platform health, and value realization, while partnering with AM team on Executive Business Reviews (EBRs) centered on strategic outcomes and long-term business value.
Partner with the Asset Performance Services (APS) team to deliver client insights, measurement and verification (M&V) reporting, and proof-of-value deliverables that reinforce customer outcomes.
Partner with the AM team to identify expansion opportunities, support renewal planning, and advance long-term account growth through proactive forecasting and strategic account planning.
Act as the voice of the customer by surfacing client feedback and market insights to Product and Leadership to influence roadmap priorities and service improvements.

Requirements

What you’ll need

3+ years of client success, account management, or other client-facing experience in B2B SaaS managing a portfolio of customers and driving retention, renewals, and account growth.
Experience managing complex, multi-stakeholder customer relationships.
Highly organized and data-driven, with experience using customer health metrics, CRM systems, and business insights to prioritize work and manage a portfolio effectively.
Preferred: Experience in PropTech, commercial real estate technology, or real estate operations, with familiarity working with building owners, property managers, or asset managers.
Familiarity with energy management, utility data, sustainability reporting (LL97, GRESB, ENERGY STAR Portfolio Manager, etc.), or adjacent sustainability technologies.
Experience with Zoho CRM and Notion.

Benefits

Comp & perks

Multiple medical plan options (HSA and PPO)
Dental and vision coverage
Company-paid life insurance
Access to a 401(k)
Performance-based bonuses and equity opportunities
Company laptop and home office stipend
Flexible PTO
10 paid holidays
Paid parental leave
Monthly Lunch & Learns
Professional development support
$2,000 referral bonus for successful hires

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer RetentionRenewal PlanningData-Driven Decision MakingMulti-Stakeholder Relationship ManagementMeasurement and Verification Reporting

Soft Skills

Highly OrganizedProactive Problem SolvingEffective Communication