EnerSys

IT Technician

EnerSys

full-time

Posted on:

Location Type: Office

Location: Pinellas Park • Florida • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

Tech Stack

Cloud

About the role

  • Receives, evaluates, prioritizes, and responds to user requests for assistance via phone, email, and in person for issues related to hardware, software, networking, and other end user technologies.
  • Gathers detailed information from users, performs initial diagnostics, and guides users through troubleshooting steps to identify the root cause of reported issues.
  • Performs incident triage to determine whether issues are related to endpoints, peripherals, basic network connectivity, or other user-facing systems, escalating when appropriate.
  • Resolves routine technical issues end to end, including problem identification, research, isolation, resolution, documentation, and follow up, while escalating complex issues to higher-tier IT teams.
  • Operates effectively in an industrial manufacturing environment, providing responsive on-site support to production and office users.
  • Logs, tracks, and updates incidents and service requests in the service management system, ensuring accurate documentation and status updates.
  • Produces standard Help Desk reports and metrics, and reviews incident trends to recommend improvements aimed at reducing repeat issues and service disruptions.
  • Coordinates with hardware and software vendors to request support, repairs, or replacements for defective or malfunctioning end-user equipment.
  • Installs, configures, tests, and supports PCs, laptops, peripherals, and standard software applications for end users, including new hire setups and equipment refreshes.
  • Maintains endpoint security controls, including antivirus and approved endpoint management tools, in accordance with company standards and guidance.
  • Assists with the evaluation of new hardware and software from an end user perspective and provides feedback or recommendations to management.
  • Creates, updates, and maintains user-facing documentation, training materials, and basic procedures to support consistent IT service delivery.
  • Provides one-on-one or small-group user training on standard hardware, software, and IT processes, escalating specialized training needs when required.
  • Participates in local IT initiatives and special projects as assigned, under the direction of the on-site IT Manager.
  • Ensure systems handling ITAR and CUI data meet required security configurations and compliance standards.

Requirements

  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
  • One to three years of relevant IT support experience.
  • Experience supporting systems in a manufacturing or defense-related environment preferred.
  • Experience working in ITAR, CUI, or NIST 800-171 controlled environments preferred.
  • Effective communication skills: Oral, written and listening.
  • Must be familiar with Be familiar with Microsoft Office software suite applications and installations
  • Knowledge of PC hardware configurations, e-mail systems, network user administration, backup technologies, Printing technology, Cloud based technology.
Benefits
  • Generous Time Off – 3+ weeks of paid time off, plus 11 paid holidays
  • Comprehensive Benefits – Medical, dental, and vision coverage for employees and dependents at a discounted rate
  • Financial & Career Growth – Life insurance, short-term disability, educational reimbursement, flexible spending accounts, and an employee stock purchase plan
  • 401(k) Matching – 100% match at a 6% contribution level
  • Innovative Culture – We value excellence, teamwork, and long-term relationships with stakeholders, colleagues, and customers.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
hardware supportsoftware supportnetwork troubleshootingincident triageendpoint securityPC configurationuser trainingservice managementdocumentationproblem resolution
Soft Skills
effective communicationlistening skillsproblem identificationteam collaborationuser assistance
Certifications
Associate’s degree in Information TechnologyBachelor’s degree in Computer Science