Energy Workforce & Technology Council

Software Engineer

• Work on billable product implementation, enhancement, integration or audit projects
• Design, develop, and enhance JD Edwards EnterpriseOne applications using C Business Functions (C BSFNs), NER, and UBE development tools
• Collaborate with business analysts and functional teams to translate requirements into technical specifications and scalable solutions
• Customize and maintain JDE modules such as Finance, Distribution, Manufacturing, or Procurement based on organizational needs
• Develop and optimize Orchestrations, BSSV, and REST integrations with external systems
• Troubleshoot and resolve application issues, performance bottlenecks, and data inconsistencies
• Participate in full SDLC activities including design reviews, code reviews, testing, and deployment
• Create and maintain technical documentation, including design specs, test plans, and deployment instructions
• Support JDE upgrades, ESUs, and system patches, ensuring compatibility and stability
• Work closely with CNC administrators to ensure smooth environment migrations and performance tuning
• Provide ongoing production support and participate in on-call rotation as needed

JDE Developer

Manager

• Lead end-to-end service desk operations and continuous improvement
• Oversee daily operations across shifts and manage ticket flow
• Set service standards for end-user interactions and manage escalations
• Define, track, and report KPIs and lead corrective actions
• Hire, coach, schedule, and develop service desk staff
• Build and govern a searchable knowledge base and self-service portal
• Drive automation initiatives to reduce manual effort and improve service
• Coordinate with internal resolver groups to meet SLAs/OLAs
• Maintain SOPs, runbooks, and quality controls for execution

Service Desk Manager

Full-stack Engineer

• Design, develop, and maintain scalable web applications across the full stack (front-end, back-end, databases, and APIs).
• Collaborate with product managers, designers, and other engineers to translate requirements into technical solutions.
• Build responsive, user-friendly interfaces using modern front-end frameworks (e.g., React, Angular, Vue).
• Develop robust server-side logic, RESTful APIs, and microservices using languages such as Node.js, Python, Java, or .NET.
• Create and optimize database schemas, queries, and data models (SQL and/or NoSQL).
• Implement secure authentication, authorization, and data protection best practices.
• Write clean, maintainable, and well-documented code following industry standards.
• Conduct code reviews, troubleshoot issues, and optimize application performance.
• Integrate third-party APIs, cloud services, and internal systems.
• Participate in Agile/Scrum ceremonies and contribute to continuous improvement.
• Deploy, monitor, and maintain applications using CI/CD pipelines and cloud platforms (AWS, Azure, GCP).
• Ensure cross-browser compatibility, accessibility, and high-quality user experiences.
• Stay current with emerging technologies and recommend improvements to the tech stack.

Full Stack Developer

ServiceNow

• Administering, maintaining, and developing the ServiceNow platform across the organization.
• Handle technical administration and maintenance of ServiceNow ITSM Professional within a Domain Separated environment.
• Identify ways to optimize the platform to enhance overall user satisfaction.
• Collaborate with cross-functional teams to develop scalable enhancements and integrations.
• Design workflows and business rules on ServiceNow to improve services.
• Serve as the primary contact for operational requests, issues, and planning related to ServiceNow.
• Manage ServiceNow release upgrades.
• Partner closely with Software Development Engineers to coordinate updates, patches, and configuration adjustments.
• Deliver training on ServiceNow procedures and processes.

JDE Developer

Service Desk Manager

Full Stack Developer

Senior ServiceNow Administrator – Engineer