Energy Vault

Senior Service Account Manager – APAC

Energy Vault

full-time

Posted on:

Location Type: Remote

Location: Australia

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Job Level

Senior

Tech Stack

Vault

About the role

  • The Service Account Manager will be the primary point-of-contact for customers of EV Solution who own and operate Energy Vault battery energy storage systems.
  • You will own the customer relationship.
  • You will be accountable for all aspects of Energy Vault’s contractual obligations after project handover, including service ticket and work order management, warranty repairs, maintenance planning, billing for non-warranty claims, vendor support, periodic performance and work history reporting, and general customer satisfaction.
  • This position is key to proving a positive experience for Energy Vault’s customers that is key to ensuring future repeat project business.
  • You will interface numerous individuals, organizations and companies to insure rapid resolution of service-related issues.
  • You will also be responsible for managing and reporting the P&L status of these contracts.

Requirements

  • 5+ years of experience in account management, customer service, or service operations within the energy, renewable energy, or energy storage industry.
  • A general technical understanding of the equipment used in energy storage projects is desirable.
  • Strong background in managing customer relationships, ensuring contract compliance, and driving customer satisfaction.
  • Experience working with global customers and vendors, demonstrating the ability to navigate cultural and regional differences in service expectations and business operations.
  • Proven ability to manage long-term service agreements (LTSAs), including warranty claims, maintenance planning, and billing processes.
  • Proficiency using common PC applications such as Word, Excel, Power Point, etc.
  • Experience in financial management of service contracts, including P&L oversight and revenue forecasting.
  • Familiarity with field service operations, coordination of site work, and managing third-party service providers.
  • Exceptional communication and interpersonal skills, with a strong ability to collaborate across internal teams and external stakeholders.
  • Problem-solving mindset with the ability to analyze service issues and implement proactive solutions.
  • Strong organizational and project management skills, with the ability to prioritize competing demands effectively.
  • High attention to detail and a commitment to quality service delivery.
  • Expected travel: Up to 10% domestic and/or international travel as needed to support customer service and operational needs.
  • Comfortable thriving in fast-paced, rapid growth environments.
  • A passion for sustainability, our mission, and our vision is a bonus!
Benefits
  • Annual bonus plan.
  • Restricted Stock Units (RSUs).
  • Reimbursement for approved home office equipment.
  • Reimbursement for home internet, including mobile phone, up to AUD $85 per month.
  • Wellbeing Leave.
  • Employee Assistance Program.
  • Access to novated leasing.
  • Option to purchase additional leave.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementcustomer serviceservice operationscontract compliancelong-term service agreementswarranty claimsmaintenance planningfinancial managementP&L oversightrevenue forecasting
Soft skills
customer relationship managementcommunication skillsinterpersonal skillsproblem-solvingorganizational skillsproject managementcollaborationattention to detailability to prioritizeadaptability