Technical Service Manager
Energy Recovery, Inc.
full-time
Posted on:
Location Type: Remote
Location: China
Visit company websiteExplore more
About the role
- Provide guidance and supervision on installation, commissioning, and training of equipment, as well as troubleshooting and maintenance at customer sites.
- Fill in service reports and establish equipment files to manage the customer's satisfaction with the use of equipment.
- Understand the operation and maintenance status of existing installation customers, develop spare parts requirements of existing customers, develop spare parts sales plans and maintain customer relationships.
- Support technical proposal development of energy-saving retrofit projects and cooperate with the end user or relevant parties to create the material list and process flow diagram of the energy-saving retrofit project and the layout drawing of pipeline installation.
- Provide equipment operation guidance and maintenance technical and hands-on training to customers, support technical inquiries and understand equipment operation condition through regular site checkup visits.
Requirements
- Bachelor’s degree or higher in Mechanical Engineering, Environmental Engineering, Chemical Engineering, Fluid Machinery, Mechatronics, Automation or a related technical field.
- 8-10+ years of relevant industry experience, including water treatment EPC project design, equipment installation and commissioning, project execution and management, after-sales technical support, or related areas.
- Experience in water treatment process design and equipment selection.
- Mechanical equipment maintenance and hands-on ability are preferred.
- Proficiency in AutoCAD preferred.
- Experience in water treatment project technical proposal is preferred.
- Experience in customer relations and project management is preferred.
- Must have professional proficiency in English, with strong reading and writing skills to support collaboration with global teams; listening and speaking skills preferred.
- Customer service awareness and communication and coordination skills.
- Ability to work effectively from a home office environment.
- Willingness to participate in evening conference calls (approximately one hour one or twice per week).
- Willingness to travel for business up to a maximum of 150 days per year.
Benefits
- Generous health plans
- Time off
- Paid family leave
- Subsidized lunches and company events
- Opportunities for charitable giving and volunteering in the community
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
water treatment process designequipment installationcommissioningproject executionproject managementmechanical equipment maintenancetechnical proposal developmentspare parts sales planningAutoCADhands-on training
Soft Skills
customer relationscommunication skillscoordination skillscustomer service awarenesscollaborationproblem-solvingorganizational skillsadaptabilitylistening skillswriting skills
Certifications
Bachelor’s degree in Mechanical EngineeringBachelor’s degree in Environmental EngineeringBachelor’s degree in Chemical EngineeringBachelor’s degree in Fluid MachineryBachelor’s degree in MechatronicsBachelor’s degree in Automation