Eneba

Operations Manager, CS

Eneba

full-time

Posted on:

Location Type: Remote

Location: Lithuania

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Own end-to-end performance of your division, ensuring metrics like FRT and FCR are met.
  • Coach and develop Managers to build a strong leadership unit.
  • Monitor daily queues and intervene as necessary.
  • Collaborate with Quality, Automation, and WFM teams for operational efficiency.
  • Assist in staffing and scheduling decisions.
  • Provide insights and reports to Head of Operations.

Requirements

  • 3–6 years of experience in high-growth operations.
  • At least 2 years leading large, multi-team structures (30+ people).
  • Proven track record in moving metrics like FRT, FCR, or CSAT.
  • Strong data analysis and dashboard skills.
  • Experience in Digital Marketplaces, E-commerce, or Gaming preferred.
  • Familiarity with tools like Kustomer, Zendesk, or Looker.
  • Written and spoken English proficiency essential.
Benefits
  • Opportunity to join our Employee Stock Options program.
  • Opportunity to help scale a unique product.
  • Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
  • Paid volunteering opportunities.
  • Work location of your choice: office, remote, opportunity to work and travel.
  • Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisdashboard skillsmetrics trackingFRTFCRCSAT
Soft Skills
coachingleadershipcollaborationmonitoringinsight generation