Eneba

Data Analyst

• Build and improve a single source of truth for Talent Acquisition data by connecting and structuring data from multiple inputs and systems.
• Create, audit, and enhance dashboards, scorecards, and reporting that help the team understand funnel health, performance, and key hiring trends.
• Proactively identify bottlenecks, changes in conversion, and other meaningful signals across the candidate journey, and explain their business impact in a simple way.
• Support the team with automation opportunities across Talent Acquisition workflows, including process improvements and AI-enabled ways of working.
• Conduct market and competitor intelligence research to help the business understand talent movement, company signals, and broader hiring opportunities.

Customer Support

• Provide an excellent customer experience via email, live chat, and social media.
• Ensure a seamless transaction process throughout our marketplace at all times.
• Actively drive resolution of customer issues resulting in customer satisfaction and retention.
• Maintain and/or improve your team’s Customer Support Metrics.
• Collaborate, problem-solve, and/or strategize with team members in order to identify opportunities for improvements and growth.

Data Analyst

Customer Support Specialist