Endure Capital

Senior Director of Product – Consumer Experience

Endure Capital

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Senior

About the role

  • Owning the overall consumer journey (web + mobile): working with product leaders to identify the highest-leverage problems, align priorities, and drive delivery.
  • Driving measurable improvements: working with product teams to boost conversion, activation, and retention through product-led initiatives (collaborating with functional leaders across the business).
  • Setting and upholding the product quality bar: ensuring decision-making clarity, discovery standards, craft, and an exceptional patient experience.
  • Leading and coaching PMs: developing capability in discovery, prioritisation, experimentation, and execution.
  • Partnering with leadership: collaborating closely with Design and Engineering leadership to ensure solutions are user-centred, technically sound, and delivered well.
  • Balancing outcomes: weighing user needs, clinical integrity, and commercial outcomes in day-to-day product decisions.
  • Aligning stakeholders: bringing Commercial, Clinical, Ops, and Data teams together around priorities, trade-offs, and success metrics.

Requirements

  • Significant experience leading consumer-facing product teams in B2C or DTC environments.
  • Demonstrated experience as a hands-on product operator, not purely a strategist.
  • A deep understanding of growth mechanics, including conversion, activation, retention, and LTV, and how product decisions drive these metrics.
  • Experience managing and developing Product Managers, particularly in scaling or evolving organisations.
  • The ability to raise standards and introduce pragmatic improvements.
  • Strong commercial judgement with the ability to balance user value and business outcomes.
  • Experience operating in ambiguity and bringing clarity through goals, decisions, and prioritisation.
  • Excellent communication skills, with the ability to align senior stakeholders without relying on hierarchy.
  • Experience scaling consumer health or wellness products is a bonus.
  • An understanding of regulatory frameworks (e.g. CQC, MHRA, GDPR) and how to build compliant products without compromising user experience is a bonus.
  • Previous experience in a scaling, mission-driven startup or scale-up is a bonus.
Benefits
  • Share options.
  • 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).
  • Health insurance with Vitality.
  • Enhanced maternity and parental leave.
  • Nursery benefit provided by YellowNest.
  • Employee assistance programme (access to therapy, financial planning and discounts).
  • Generous pension (includes both employee and employer contributions).
  • Flexible working options, including a dog-friendly office in Farringdon.
  • Personal training and development budget via Learnerbly.
  • Wellhub membership, giving you access to over 2,000 locations in the UK.
  • Cycle to work scheme.
  • Season ticket loan.
  • Discount on Numan products for your friends and family.
  • Paid volunteering days.
  • An additional 2 weeks off once you reach your 5th anniversary with Numan.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementconsumer journeyconversion optimizationactivation strategiesretention strategiesuser-centered designproduct-led initiativesdiscovery standardsprioritizationexperimentation
Soft Skills
leadershipcoachingcommunicationstakeholder alignmentcommercial judgementdecision-makingclarity in ambiguitycollaborationcapability developmentbalancing outcomes