AVP, Claim Account Manager
Endurance
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • Montana • United States
Visit company websiteExplore more
Salary
💰 $130,000 - $190,000 per year
Job Level
About the role
- Foster and manage relationships between claim operations and clients, brokers, and partners
- Develop sales proposals that present competitive advantages
- Participate in sales presentations to potential clients and brokers
- Ensure timely execution of client service contracts and resolve contract, billing, and funding-related issues
- Manage all aspects of client claim file review meetings
- Determine claims and reporting preferences, options, and infrastructure to provide efficient service delivery
- Establish, monitor, and maintain data integrity, especially with claims coding
- Monitor claim activity for existing clients to ensure adherence to established protocols
- Collaborate with management to deliver claim service that meets client expectations
- Communicate effectively with all internal and external customers
- Analyze claims data, identify trends within client portfolios, and collaborate on proactive solutions
- Evaluate claims and provide settlement authority
- Serve as a single claim point of contact for aligned brokers
- Support Underwriting and Business Development for broker presentations, marketing, and claims-related needs in the Western Zone
Requirements
- Minimum of 10 years of insurance claims experience, including managing claim service delivery to large national accounts
- Familiarity with Alternative Risk Transfer mechanisms and unbundled claim programs
- Proficiency in Property, Casualty, and Workers’ Compensation claims
- Strong negotiation and presentation skills with excellent written and verbal communication
- Strategic, proactive, and innovative mindset to develop creative solutions and resolve problems
- Advanced relationship management skills with internal staff and external partners
- Ability to develop and deliver financial and statistical analysis to clients
- Effective communication across a wide spectrum of stakeholders
- Proficiency in Microsoft Suite, including Excel, PowerPoint, and Word.
Benefits
- Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
- Pharmacy benefits with mail order options
- Dental benefits including orthodontia benefits for adults and children
- Vision benefits
- Health Care & Dependent Care Flexible Spending Accounts
- Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
- Company-paid Disability benefits with very competitive salary continuation payments
- 401(k) Retirement Savings Plan with competitive employer contributions
- Competitive paid-time-off programs, including company-paid holidays
- Competitive Parental Leave Benefits & Adoption Assistance program
- Employee Assistance Program
- Tax-Free Commuter Benefit
- Tuition Reimbursement & Professional Qualification benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
insurance claims experienceProperty claimsCasualty claimsWorkers’ Compensation claimsclaims data analysisfinancial analysisstatistical analysisclaims codingAlternative Risk Transfer mechanismsunbundled claim programs
Soft skills
negotiation skillspresentation skillswritten communicationverbal communicationrelationship managementstrategic mindsetproactive problem solvinginnovative mindsetcollaborationcustomer service