Endsight

IT Support

• Providing remote IT support across a variety of systems and platforms
• Solving complex challenges with patience, curiosity, and a service-first mindset
• Collaborating closely with teammates to create consistently excellent client experiences
• Continuously learning new technologies and sharpening your craft
• Heading onsite for hands-on installations, configurations, and troubleshooting as needed.

IT Help Desk Engineer

Systems Engineer

• Implement and support firewall, VPN, routing, switching, and wireless networking solutions
• Assist with client network discovery, documentation, and infrastructure assessments
• Design and deploy wireless networking solutions across various client environments
• Support virtualization and remote access technologies including VMware, Hyper-V, RDS, Citrix, and VPN solutions
• Support Windows Server and Active Directory environments
• Assist with Microsoft 365, SharePoint, Azure, and Azure Virtual Desktop deployments and migrations
• Support Office 365 and G Suite environments
• Assist with cloud infrastructure administration and modernization initiatives
• Independently lead technical projects, deployments, upgrades, and infrastructure implementations
• Collaborate with other departments and technical resources to deliver successful client solutions
• Troubleshoot infrastructure and systems-related issues across multiple technologies
• Maintain accurate technical documentation, project notes, and client communication
• Manage priorities effectively while handling multiple client environments and projects
• Adapt to evolving technologies and changing business requirements

IT Help Desk Engineer

System Engineer