IT Help Desk Engineer

Endsight

IT Help Desk Engineer at Endsight providing remote IT support across various systems. Collaborating with clients and team members to ensure technology functions smoothly.

Posted 6/12/2026full-timeNapa • California • 🇺🇸 United StatesMid-LevelSenior💰 $29 - $43 per hourWebsite

Tech Stack

Tools & technologies

CitrixVMware

About the role

Key responsibilities & impact

Providing remote IT support across a variety of systems and platforms
Solving complex challenges with patience, curiosity, and a service-first mindset
Collaborating closely with teammates to create consistently excellent client experiences
Continuously learning new technologies and sharpening your craft
Heading onsite for hands-on installations, configurations, and troubleshooting as needed.

Requirements

What you’ll need

Must have 5 years minimum IT Help Desk
Previous MSP experience Required
Reliable Transportation and Current Driver's license
Strong aptitude for Customer Service
Ability to self-schedule and project plan for small engagements
Ability to organize and manage multiple priorities
Excellent analytical, verbal, and written communication skills
Ability to adapt quickly to new technologies and changing business requirements
Able and willing to collaborate as part of a team
Respond to emergency situations effectively, maintaining poise and focus
Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
Bachelor's degree (in a related field) or equivalent experience
Strong Networking Skills

Benefits

Comp & perks

Medical: Company pays 100% of the base plan for the employee and family
Dental & Vision
401(k) with employer matching
Accrued Paid Time Off
9 Paid Holidays
Career Pathing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT Help DeskMSP experienceNetworking skillsTroubleshootingInstallationsConfigurationsProject planningCustomer serviceAnalytical skillsAdaptability

Soft Skills

PatienceCuriosityService-first mindsetCollaborationOrganizational skillsCommunication skillsAbility to manage multiple prioritiesPoiseFocusWillingness to collaborate

Certifications

CompTIA A+CompTIA NetworkCompTIA SecurityMicrosoft AssociateMicrosoft ExpertVMware certificationApple certificationCitrix certification