Endo

Intern, End User Computing Help Desk Specialist

Endo

internship

Posted on:

Location Type: Hybrid

Location: Hazelwood • Montana • United States

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Job Level

Entry Level

Tech Stack

Cyber Security

About the role

  • Respond to IT requests via phone, email or in-person; trouble shoot technical issues (e.g. log in problems connectivity).
  • Assist with computer setup, installation, configuration and maintenance (e.g. updates, patches).
  • Document, track, and prioritize support tickets, escalating more complex issues to senior technicians.
  • Help deploy new devices (laptops, mobile devices) and manage inventory.
  • Provide basic guidance and training to users on IT systems.
  • Contribute to the knowledge base with solutions and common issues.
  • Other duties as assigned by leader.

Requirements

  • Currently pursuing a Bachelors Degree in Computer Science, Information Systems, Cybersecurity, Business etc.
  • Technical Proficiency – Basic understanding of computers and mobile devices
  • Analytical Abilities - Problem-solving skills including working collaboratively with others
  • Customer Service-Orientation
  • Communication skills - Clear verbal & written communication skills
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
troubleshootingcomputer setupinstallationconfigurationmaintenancesupport ticket managementdevice deploymentinventory managementIT systems guidanceknowledge base contribution
Soft Skills
problem-solvingcollaborationcustomer service orientationcommunication skills
Certifications
Bachelors Degree in Computer ScienceBachelors Degree in Information SystemsBachelors Degree in CybersecurityBachelors Degree in Business