Endo Health GmbH

Patient Support Specialist — Full-time

Endo Health GmbH

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • You are the first point of contact for our users and medical professionals — by phone and in writing — always calm, empathetic, and genuinely solution-oriented.
  • You don’t just resolve technical and content-related questions — you understand them.
  • You track bugs and issues diligently down to the last click, never letting up.
  • You enjoy communicating, manage your time well, and keep an overview even with multiple open requests.
  • We guarantee our users a response within 24 hours — including weekends and public holidays.
  • Modern support tools like Intercom are familiar to you — you use them efficiently and get the most out of them.
  • You actively follow new technologies, especially developments around AI and AI-powered tools, and bring ideas for how we can use them effectively in support.
  • You think beyond your immediate tasks: you identify where processes could be improved, proactively suggest changes, and take responsibility.

Requirements

  • You communicate confidently — both written and verbal — and know how to engage with different people.
  • You work independently and know when to escalate an issue or involve the team — taking responsibility comes naturally to you.
  • You have an eye for detail and don’t lose the thread even in complex cases.
  • You bring technical understanding — support tools like Intercom, Microsoft Office, and digital workflows are second nature to you.
  • You find AI tools and new technologies exciting and integrate them pragmatically into your daily work.
  • You speak fluent German and can communicate very well in English.
  • Willingness to travel for occasional workations (3–4× per year) is not an issue.
  • A reliable internet connection is a given — and you are not a two-finger typist.
Benefits
  • A full-time, remote position — with real team spirit despite the digital context.
  • Plenty of creative freedom and true ownership — your ideas count and are implemented.
  • Attractive compensation with possible participation in the company’s success (VSOP).
  • A dedicated learning and coaching budget so you can grow — professionally and personally.
  • Regular team meetups across Germany and shared workations.
  • A passionate team with a sense of humor and a mission that truly makes an impact.
  • Your input matters — you contribute and help us make support a little better every day.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical understandingbug trackingissue resolutiondigital workflowsAI tools integration
Soft Skills
communicationempathysolution-orientedtime managementattention to detailindependenceresponsibilityproactive problem solving