Provide support of the Workplace Services footprint within the Encova enterprise
Implement and support collaboration systems and solutions
Maintain a technical aptitude for technology, as it relates to collaboration environments
Build a strong technical aptitude for technology and information technology principles
Support technical project team(s) both local and remote
Provide the ability to serve as Microsoft Teams engineer, as it relates to the end user environment
Provide support for Cisco phone system and endpoints
Provide support for Genesys and WebRTC systems
Execute the completion of tasks and phases of projects and client-based collaboration system support
Participate in knowledge transfer from other workplace services associates to enhance one’s abilities to complete technical tasks
Engage in shared knowledge and provided cross training sessions with other members of the team.

Requirements

5+ years of IT experience preferred
Bachelor’s degree with a major in computer information systems or engineering preferred or equivalent work experience
Experience in deployment and implementation project teams procedures
IT engineering understanding, such as operating systems, Fax Solutions, servers, virtualization, cloud technologies (SaaS, IaaS, PaaS)
Experience in collaboration products, Microsoft Teams, Cisco Call Manager, Genesys and WebRTC
Effective customer service skills, including active listening, conflict resolution, decision making, and negotiation
Basic technical, analytical, and troubleshooting skills
Industry and vendor certifications a plus
Ability to lift 40 pounds and perform physical tasks related to moving and installing technology related equipment
Quick to adapt and eager to learn.

Benefits

Health, Dental & Vision Insurance
Company-provided life and income protection plans
Eligibility to participate in a company incentive bonus program
401(k) Retirement Plan - 100% company match up to 7% on annual salary
Paid Time Off, Paid Holidays, and Floating Holidays
Flexible Work Arrangements - Hybrid and remote depending on the role

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft TeamsCisco Call ManagerGenesysWebRTCcloud technologiesSaaSIaaSPaaStechnical project managementtroubleshooting

Soft Skills

customer serviceactive listeningconflict resolutiondecision makingnegotiationadaptabilityeagerness to learncollaborationknowledge transfercross training

Certifications

industry certificationsvendor certifications