Encore Fire Protection

Operations Specialist

Encore Fire Protection

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

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Job Level

JuniorMid-Level

About the role

  • Be the second layer between customers and technicians to ensure jobs are completed as promised
  • Manage and oversee the service delivery for specific product lines
  • Review scope of work and service contracts to ensure accuracy
  • Match billing with contract quotes and identify discrepancies
  • Investigate scope of work performed when billing discrepancies occur
  • Communicate with customers daily regarding invoice changes
  • Maintain focus on executing end-of-month billing cycle
  • Work independently while building relationships with customers and internal partners
  • Meet tough deadlines and handle high volume, fast-paced workload

Requirements

  • Great attitude and strong desire to succeed
  • Although a college degree is preferred, not required
  • Two years of related work experience
  • Prior experience in a service business or scheduling position
  • Comfortable with technology (Microsoft Office) and interest in learning new technology
  • Willingness to develop advanced skills in industry-specific software (training provided)
  • Ability to work under pressure and meet deadlines
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