Encompass Corporation

Customer Success Manager

• Create customer success account plans to maximise the active user base, support adoption, and drive advocacy
• Supporting revenue growth through identifying new opportunities for MRR and Professional Services
• Work closely with Customers to manage user training and user shadowing
• Identify opportunities to improve the customer platform experience through data led investigation, configuration changes, enhancements and roadmap features
• Help the customer deliver success through the platform and against their KPI’s, goals and outcomes
• Be in the internal “voice of the customer” and advocate for support issue resolution and new product requests internally on behalf of the Customer
• Own internal initiatives that move the team forward in successfully achieving our team KPIs (CSAT, Adoption, Retention, Value)
• Be the communication funnel between the 2 organisations, including Customer and internal Support desk teams

Customer Success Manager, French Speaking

• Support the Sales team on pre-sales activities including discovery calls, product demonstrations, and responding to prospect questions in French
• Work alongside the Delivery Services team during client implementation and onboarding, providing bilingual communication and support
• Support existing Customer Success colleagues on French-speaking client accounts
• Create customer success account plans to maximise the active user base, support adoption, and drive advocacy
• Supporting revenue growth through identifying new opportunities for MRR and Professional Services
• Work closely with Customers to manage user training and user shadowing
• Identify opportunities to improve the customer platform experience through data led investigation, configuration changes, enhancements and roadmap features
• Help the customer deliver success through the platform and against their KPI’s, goals and outcomes
• Be in the internal “voice of the customer” and advocate for support issue resolution and new product requests internally on behalf of the Customer
• Own internal initiatives that move the team forward in successfully achieving our team KPIs (CSAT, Adoption, Retention, Value)
• Be the communication funnel between the 2 organisations, including Customer and internal Support desk teams

Business Development Rep

• As a Business Development Director, you will take a leadership role in securing new logo deals with Tier 1 and Tier 2 banks, focusing on high-value enterprise sales within the fintech space.
• Achieve New Business Revenue Targets: Consistently meet or exceed a quota of $1M–$1.5M within a designated territory.
• New Logo Acquisition: Focus on winning new business by identifying and engaging prospective Tier 1 and Tier 2 banking clients.
• Lead the Sales Process: Manage the entire sales cycle, from prospecting to negotiation and closing, ensuring a seamless client experience.
• Strategic Account Planning: Develop and execute account plans that align with client needs and drive sustainable growth.
• Pipeline Management: Build and maintain a robust sales pipeline, ensuring accurate forecasting and consistent deal flow.
• Market Expertise: Maintain a deep understanding of the fintech industry, positioning yourself as a trusted advisor to clients.
• Collaboration and Alignment: Work closely with sales management, pre-sales, marketing, product, consulting, and delivery teams to ensure alignment and success throughout the sales process.
• Ambassadorship: Represent Encompass at client-facing engagements and industry events, positioning the company as a leader in fintech.
• Sales Tools and Methodology: Fully utilize Encompass's sales tools, processes, and methodologies to maximize efficiency and results.