Enbridge

Advisor, Digital Product Owner, Digital Channels

Enbridge

full-time

Posted on:

Location Type: Hybrid

Location: Akron • North Carolina • Ohio • United States

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Salary

💰 $80,500 - $110,000 per year

About the role

  • Employ knowledge of web, chatbot and live chat capabilities to identify and deliver leading edge digital experiences
  • Define and communicate the product vision and strategy to stakeholders
  • Gather and prioritize product requirements based on customer needs, market trends, and business objectives
  • Drive strategic digital initiatives that align with business goals and objectives
  • Collaborate with cross-functional teams including marketing, technology, and customer service timely and high-quality product delivery
  • Analyze user behavior, conduct usability testing and leverage data and analytics to inform decision-making and measure the success of digital products
  • Stay up-to-date with industry trends and emerging technologies to ensure digital products remain competitive and innovative
  • Create and maintain a product backlog, ensuring it is well-organized and prioritized
  • Present results, insights, requirements, and designs in a compelling way to leadership and partner teams
  • Develop and send communication to stakeholders informing them of the impacts of system enhancements
  • Accountable for managing performance and customer adoption of Digital Channels
  • Providing forecast data and insights to support business decisions
  • Subject Matter Expert for digital channels role will represent customer’s best interest by advocating for strong customer experience principles to be considered on all projects

Requirements

  • Associate's degree preferred in Business, Marketing, Digital Technology, Communications or related background with 4+ years of experience OR a combination of formal education and experience
  • Curiosity and a desire to continuously improve
  • Excellent communication and collaboration skills
  • Excellent working knowledge of chatbot and live chat technologies
  • Working knowledge of AI and Gen AI within chat ecosystems
  • Excellent working knowledge of web and mobile technologies
  • Superior analytical skills using innovative problem solving and expert judgment
  • Excellent interpersonal skills include building consensus, negotiation, and facilitation
  • Ability to think creatively and critically
  • Apply problem-solving, analytical, and critical thinking skills to facilitate end-to-end delivery of results
  • Knowledge of technology implementation requirements and methodologies
  • Demonstrated ability to work on multiple tasks and shift priorities without loss of efficiency and effectiveness
  • Team player, who is able to work independently to deliver results
  • Proven Microsoft Office Suite proficiency, i.e. Visio, Word, Excel, PowerPoint, Adobe Creative Suite
  • Ability to travel within North America if required (Minimal - About one or two times per quarter)
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
chatbot technologieslive chat technologiesAIGen AIweb technologiesmobile technologiesanalytical skillsproblem solvingcritical thinkingtechnology implementation
Soft Skills
communication skillscollaboration skillsinterpersonal skillscreativitycuriositynegotiationfacilitationability to shift prioritiesteam playerindependence