Senior Manager, Customer Advocacy

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full-time

Posted on: 1/5/2026

Location Type: Remote

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About the role

As a Senior Manager, Customer Advocacy, you will be responsible for elevating our customer voice and strengthening our existing programs into must-join experiences.
You’ll take ownership of our Customer Advisory Board (CAB), customer awards, user groups, and reference engine, turning customer success into market momentum and customer champions into our strongest differentiator.

7 to 10+ years in Customer Advocacy, Customer Marketing, or related SaaS roles.
Proven experience running or elevating advocacy programs including CABs, user groups, awards, or reference programs.
Experience creating ROI-focused content and turning complex product value into clear customer messaging.
Travel up to 20%

Benefits

Unlimited Paid Time Off: Flexible PTO policy based on trust, balancing personal time and business needs
Wellness Benefit: Quarterly incentive dedicated to improving your health and well-being
Comprehensive Insurance: Health and life coverage for you and your family
Lucrative Bonus Plan: Enjoy a rewarding bonus structure subject to company or individual performance
Equity Program: Benefit from our equity program with additional options tied to tenure and performance
Career Growth: Explore new opportunities with our internal mobility program
Additional Perks: Learning & Development: Access a range of workshops and courses designed to boost your professional growth and take your career to new heights

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer advocacycustomer marketingcommunicationownershipcontent creationmessaging