Serve as the first point of contact for internal IT support, focusing on providing excellent service to Enable Dental's remote and mobile teams.
Resolve technical issues, configure hardware, and ensure smooth operations for employees across the organization.
Effectively troubleshoot issues, support user needs, and contribute positively to Enable Dental’s collaborative work culture.

Requirements

Must live in Arkansas and be able to travel to Fayetteville area 10% of the time.
Provide Tier 1 support for employees using dental software tools and related platforms.
Respond to requests such as password resets, software installations, and basic troubleshooting for connectivity issues (VPN, mobile hotspots, etc.).
Troubleshoot application errors and manage device support (Windows laptops, mobile devices) to ensure minimal disruption to user workflows.
Set up new user accounts and ensure proper access to Enable Dental's essential SaaS applications and dental software.
Travel locally within Northwest Arkansas to pick up stored laptops and other hardware to ship(approximately 10% local travel required).
Configure and prepare laptops for shipment to new or remote employees, ensuring all required software is installed and systems are ready for use.
Utilize Remote Monitoring and Management (RMM) tools like NinjaOne to monitor and support remote devices.
Provide excellent internal customer service, ensuring a smooth and positive experience for employees when dealing with technical issues.
Collaborate closely with other team members to promote a collaborative environment where communication and teamwork are key to resolving technical challenges.
Maintain open, clear communication with end-users to ensure they feel supported and valued throughout the troubleshooting process.
Be available for minimal on-call duties to address urgent technical issues outside of standard business hours.
Education Requirements: Bachelor’s degree in information technology or related discipline (Preferred) Certifications:
CompTIA A+ (Preferred)
ITIL Foundation Certification (Preferred)
Experience: 1-2 years of help desk or technical support experience Jira Service Management and Google WorkspaceRemote Monitoring and Management (RMM) tools such as NinjaOne or similar platforms
Managing and cloud-based identity and access management services, such as Azure Active Directory
Implementing and managing Multi-Factor Authentication (MFA) and Single Sign-On (SSO) solutions.
Supporting users in a decentralized or multi-location environment (Preferred)

Benefits

Medical
Dental
Vision
401(k)
Life Insurance
Paid Time Off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Tier 1 supporttroubleshootinghardware configurationsoftware installationVPN supportdevice supportSaaS applicationsRemote Monitoring and Management (RMM)Multi-Factor Authentication (MFA)Single Sign-On (SSO)

Soft Skills

customer servicecommunicationteamworkcollaborationproblem-solvinginterpersonal skillsadaptabilitypositive attitudeattention to detailtime management

Certifications

CompTIA A+ITIL Foundation Certification