Communications

• Providing consultative support for industry to develop an NGN Comms Architecture Study.
• Drafting a 5G white paper in NCIA standard technical report format for one of the technical topics that are relevant to NATO.
• Updating the 5G readiness assessment that was previously conducted.
• Drafting a technical report to update the previous assessment of the use of 5G/6G technologies for military applications.
• Delivering a brief presentation for the MN5G Project Board to present the findings of the technical assessment.
• Performing a review of Network Management and Cyber Defense (NMCD).

Next Generation Networks and Secure Communications

Security Engineer

• Oversight and support to Information Security and NATO CIS Security Accreditation activities. This includes provision of relevant expertise, direct support to specific projects and the conduct of security risk assessments. Specific duties include:
• Project Support: security design, CIS Security Risk Assessment, security requirements, security testing and validation, interoperability and security operating procedures;
• Information security: advise on security aspects to manage identified risks and ensure adoption and adherence to standards for complex ISR information systems. Develop security architectures that mitigate the risks;
• Information assurance: Interpret and apply information assurance and security policies to manage risks. Plan and conduct information assurance and security accreditation of complex cross- functional domains and areas, cross-functional areas;
• Risk management: Plan and implement complex security risk management activities within a specific function, technical area, project or programme. Implement consistent and reliable security risk management processes and reporting to key stakeholders.
• Vulnerability assessment/ Penetration Testing: Plan and manage vulnerability assessment and/or penetration testing activities

Senior Engineer – Cyber Security

Designer

• Design and validate the ADatP-36 and STANAG 5659 security & / DSIG improvements
• Collaborate with team members from NCIA, The Hague, The Netherlands
• Participate in the development and testing of security-enabled communication protocols
• Support the planning, preparation, execution, and assessment of validation and interoperability events
• Maintain and update the development backlog, including progress reporting, comments, risk identification, and issue tracking
• Produce agreed technical deliverables in accordance with defined acceptance criteria, quality standards, and timelines
• Ensure structured knowledge transfer to NCIA personnel and designated stakeholders throughout the contract execution

Secure Protocols Designer – ADatP-36, STANAG 5659

Software Engineer

• Support the preparation of a new release of the JChat Java Client.
• Support the preparation of a new release of the JChat Web Client.
• Support the preparation of a new release of the JChat Openfire Server.
• Support the preparation of a new release of the M-Link server for JChat.
• Represent the JChat team in test events.
• Maintain the development pipeline.

JChat Engineering Support – NS

Full-stack Engineer

• Bidders shall submit a proposal clearly providing required information.
• Evidence of successfully delivering one to three projects of similar scope to this statement of work within the last five years.
• CVs of the proposed contractor personnel for the project.
• Participate in kick-off meetings.
• Maintain and update the development backlog, including progress reporting, comments, risk identification, and issue tracking.
• Participate in development sprints, working on agreed JIRA tickets.
• Support FORACS Ranges in testing IDATS software either remotely or via on-site participation.
• Support formal knowledge handover sessions prior to contract completion.

Senior Software Developer – NS

Support Engineer

• Deploy and manage server applications running on Windows or Linux servers;
• Integrate applications with identity providers;
• Support creation and deployment of client applications on end-user workstations.
• Gathering and reporting metrics and Key Performance Indicators (KPIs)
• Manage EntraID Groups and Roles
• Manage and configure different Cloud components
• Provision of support services in accordance with the SLA, based on the NCI Agency support levels, roles and responsibilities.
• Provide second-level and third-level support for end-user queries.
• Troubleshoot and resolve software issues, ensuring minimal disruption to users.
• Communicating solutions or advices to customers and users.
• Troubleshoot and resolve software problems, ensuring efficient use of resources and problem resolution.
• Monitor the incident management process for tickets created in the helpdesk ticketing system.
• Log and track support incidents using the helpdesk ticketing system.
• Ensure all tickets are updated with accurate and detailed information and resolved within the agreed service levels.
• Escalate complex issues to vendor support or appropriate teams when necessary.
• Follow up on escalated issues to ensure timely resolution and user satisfaction.
• Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions.
• Share knowledge and best practices with team members to improve overall service quality.
• Contribute to analysis and documentation of new requirements and change requests.
• Participate in review of documentation such as requirements definitions, software design (functional/technical analysis), systems specifications or other deliverables.
• Controlling, managing and providing access to the restricted areas managed by the business area.
• Ensuring the proper functionality and security of software and hardware managed by NBAC.
• Monitoring COTS Applications and other software managed by NBAC by identifying and reporting any problems with the infrastructure, hardware and software applications.
• Providing support to NBAC team for security approval and accreditation of software applications and CIS.
• Controlling and checking compliance with security regulations laid down by NCIA and NATO on the use of software and hardware which is part of the NBAC services.
• Gathering functional and non-functional requirements, including drafting systems specifications.
• Support technical reviews, walkthroughs and audits.
• Work closely together and provide input to Service Delivery Managers, Project Managers, Portfolio Managers and other stakeholders.
• Communicate effectively with users to understand their issues and provide clear instructions.
• Collaborate with NCIA and vendors teams to resolve issues and improve service delivery.
• Acting as a point of contact for the CIS Support Units (CSU) and other support staff for daily operations of the services.
• Provide briefings and presentations.

L3 Support Engineer – COTS Applications

• Provide Senior Full Stack Software Development Services to architect, develop, implement, integrate, and deploy Full Stack application meant for analytical capabilities for the Toolbox platform that is being developed by NCIA.
• Develop tailored tools to enable and facilitate demonstration of the results, maintain dashboards and information management artefacts and furthermore, provide on-site support to the workshops that will be organized within the scope of PoW projects.
• Support NCIA in the NATO Programmes of Work with CDT in the area of software development for digital innovation and technology applications.
• Develop advanced application capabilities for analysts, enabling the exploration, analysis, and synthesis of strategic foresight analysis data through complex, multi-step user experience workflows, including cross-article reasoning, topic engineering, source intelligence, and relevance assessment.
• Deliver deployment-ready solutions that are compatible with restricted and secure environments, including solutions subject to accreditation for NATO UNCLASSIFIED (NU) deployment, capable of operating under governance, security, and operational constraints beyond standard commercial systems.

EMW