Emtrain

Junior Salesforce Administrator

Emtrain

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Job Level

Junior

About the role

  • Manage all aspects of user and license administration, including setup, deactivation, roles, profiles, and permission sets
  • Provide timely triage and resolution for user support tickets and technical inquiries
  • Build and maintain custom reports and dashboards to provide actionable insights for sales and marketing teams
  • Document system processes, custom configurations, and standard operating procedures to maintain an internal knowledge base
  • Execute Salesforce configuration changes such as custom fields, objects, lightning pages, and flow automation
  • Conduct user training sessions and develop supporting materials to improve platform competency
  • Gather and document requirements from stakeholders to translate business needs into technical solutions
  • Monitor user adoption rates and gather feedback to identify areas for system improvement
  • Assist with regular data hygiene tasks, including deduplication and mass updates using Data Loader
  • Assist with testing and QA in sandbox environments to ensure successful deployments

Requirements

  • Salesforce product knowledge and at least 6 months of hands-on administration experience
  • Active Trailhead profile showing completed modules or superbadges
  • Strong organizational skills and the ability to manage multiple support requests simultaneously
  • Proactive approach to platform maintenance and identifying potential system enhancements
  • Commitment to implementing best practice solutions and maintaining system scalability
  • Strong communication skills and the ability to interact effectively with stakeholders at all levels
  • Capability to translate business processes into logical technical workflows
  • Foundational understanding of Salesforce security models, including sharing rules and organizational wide defaults
  • Experience with core Salesforce configuration tools such as Flow, record types, and page layouts
  • Ability to be responsive and helpful when addressing internal user questions
  • Authorization to work in the US without current or future sponsorship requirements
Benefits
  • Stock Options
  • Flexible PTO
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Pet Insurance
  • Tuition Reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce administrationSalesforce configurationcustom fieldsobjectslightning pagesflow automationData LoadertestingQAdata hygiene
Soft Skills
organizational skillsproactive approachcommunication skillsability to manage multiple requestsstakeholder interactiontranslating business processesresponsivenesshelpfulness