Emsere

Customer Support

• Ensure mobile and endpoint technologies are provisioned, supported, secured, and maintained efficiently.
• Assist users with mobile device and endpoint-related support issues.
• Troubleshoot mobile device and application issues.
• Follow escalation procedures and support workflows.
• Identify recurring endpoint or compliance problems.
• Support users in operational and clinical environments.

EMM Support Specialist

System Administrator

• Analyze and resolve practical issues by applying existing knowledge and sound judgment.
• Administer network servers and technology tools.
• Install and configure hardware and software.
• Support system upgrades and troubleshoot issues and outages.
• Monitor system performance and maintain internal infrastructure.
• Ensure security through access controls, backups, and firewalls.
• Create and maintain a repository of technical documentation, manuals, and procedures.
• Monitor the inventory of IT equipment and supplies to ensure organizational needs.
• Manage IT assets and ensure proper lifecycle management.
• Set up accounts and workstations.
• Maintain and support IT managed digital services.
• Frequent contact with external vendors, contractors and service providers.

EMM Support Specialist

Systems Administrator