EMM Support Specialist

Emsere

EMM Support Specialist supporting operational mobile technology workflows for Emsere. Responsible for managing mobile and endpoint technologies while assisting users.

Posted 5/29/2026full-timePeachtree City • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Hard Skills

endpoint managementmobile supporttroubleshootingmobile application deploymentidentity managementconnectivity issuesvendor management

Soft Skills

user supportproblem identificationescalation proceduressupport workflows

Tools & Technologies

Microsoft IntuneWorkspace ONEJAMFEMM platformsiOS device managementAndroid device managementWindows device managementmacOS device management

Certifications & Qualifications

Bachelor's degree in Information TechnologyBachelor's degree in Computer Science

Industry Keywords

mobile technologiesendpoint technologiescompliance problemsoperational environmentsclinical environments

Tech Stack

Tools & technologies

AndroidiOSJamfMacOS

About the role

Key responsibilities & impact

Ensure mobile and endpoint technologies are provisioned, supported, secured, and maintained efficiently.
Assist users with mobile device and endpoint-related support issues.
Troubleshoot mobile device and application issues.
Follow escalation procedures and support workflows.
Identify recurring endpoint or compliance problems.
Support users in operational and clinical environments.

Requirements

What you’ll need

Relevant Bachelor's degree (e.g. Information Technology, Computer Science or a related discipline)
Minimum of 3 years of proven experience in endpoint management, mobility supports, or IT roles.
Experience with Microsoft Intune, Workspace ONE, JAMF, or similar EMM platforms preferred.
Familiarity with iOS, Android, Windows, and macOS device management.
Understanding of endpoint compliance, identity management, and mobile application deployment.
Experience troubleshooting endpoint, connectivity issues, and external vendor management.
Fluent in English (verbal and writing).

Benefits

Comp & perks

A collaborative and supportive work environment within a growing global organization.
Opportunities to learn operational processes, develop technical skills, and contribute to high‑quality service delivery that supports clinical research around the world.