Emsar

Planner

• Contact customers in the healthcare sector to confirm inventory and schedule onsite services
• Coordinate work planning and scheduling across multi-functional work team and client contacts in accordance with established processes and procedures
• Deliver effective and efficient planning in line with business objectives and obligations.
• Review field service engineer’s existing schedule
• Enter client data into SalesForce/ServiceMax
• Ordering and tracking parts for onsite services
• Dispatch work orders as requested to field service engineers in EMSAR and client’s SalesForce/ServiceMax systems
• Coordinate scheduling of services provided by vendors and on-site team(s)
• Coordinate travel arrangements for technicians to support onsite field services
• Utilize mapping software to route the most efficient and cost-effective path
• Determine requirements of new work orders
• Monitor electronic dashboards and take action as needed.
• Work with operations teams to ensure work is being completed within client required timeframe (SLA/contractual obligations)
• Work closely with field management and field service engineers to ensure calendars are full and accurate.
• Daily check-ins with assigned Technicians to ensure they have necessary work orders, contacts, travel arrangements, and parts
• Exercise judgement and analytical skills to identify, investigate and escalate incongruent findings
• Complete Level 2 review of work orders completed by assigned technicians
• Timely review and closure of work orders
• Performs additional duties as needed and/or assigned by supervisor/manager

Resource Planner I

Engineer

• Perform and document preventive maintenance, troubleshooting, and repairs on general, specialized, and high-tech medical equipment and systems.
• Utilize diagnostic tools and test equipment to support electronic, pneumatic, hydraulic, and mechanical repairs.
• Troubleshoot and repair assigned equipment modalities independently while following established procedures.
• Read and interpret prints and schematics; repair and calibrate equipment to company specifications.
• Prioritize and triage service work orders to meet contractual service commitments.
• Operate PC hardware and Microsoft-based software for documentation and service management.
• Communicate effectively with internal teams and external customers.
• Submit accurate and timely service reports, time sheets, expense reports, and other required documentation.
• Work independently to manage service responsibilities and meet customer expectations.
• Travel occasionally to support nationwide service needs.
• Perform other duties and projects as assigned by management.

Biomedical Equipment Engineer I

Consultant

• Teach clinical staff how to use and implement critical care monitoring equipment.
• Help configure monitor setups to match each site’s needs.
• Provide end‑user classes, in‑services, and “on the fly” training.
• Offer on‑site support during new installations or upgrades.
• Share customer feedback with the client’s clinical and support teams.

Emsar

Resource Planner I

Biomedical Equipment Engineer I

Clinical Educator – Clinical Consultant

Clinical Educator, Clinical Consultant