Resource Planner I

Emsar

Resource Planner coordinating service schedules for healthcare customers and technicians. Supporting Philips Healthcare's Central Scheduling Team with effective planning and execution of field services.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong coordination and scheduling capabilities within the healthcare sector, utilizing tools like SalesForce and ServiceMax to manage work orders and client data effectively. Possesses a solid understanding of Service Level Agreements and Key Performance Indicators to ensure compliance with business objectives.

Highest-signal resume keywords

SalesForce/ServiceMax ExperienceWork Order CoordinationCustomer Service ExperienceUnderstanding of SLA and KPIMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Work Order ManagementData EntryParts Ordering and TrackingMapping Software UtilizationField Service Scheduling

Soft Skills

Interpersonal CommunicationAnalytical SkillsJudgment SkillsTeam Collaboration

Tools & Technologies

SalesForceServiceMaxMicrosoft Office SuiteCloud-Based Software

Industry Keywords

Healthcare SectorService Level AgreementsKey Performance IndicatorsCustomer RequirementsCross-Functional Teams

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Contact customers in the healthcare sector to confirm inventory and schedule onsite services
Coordinate work planning and scheduling across multi-functional work team and client contacts in accordance with established processes and procedures
Deliver effective and efficient planning in line with business objectives and obligations.
Review field service engineer’s existing schedule
Enter client data into SalesForce/ServiceMax
Ordering and tracking parts for onsite services
Dispatch work orders as requested to field service engineers in EMSAR and client’s SalesForce/ServiceMax systems
Coordinate scheduling of services provided by vendors and on-site team(s)
Coordinate travel arrangements for technicians to support onsite field services
Utilize mapping software to route the most efficient and cost-effective path
Determine requirements of new work orders
Monitor electronic dashboards and take action as needed.
Work with operations teams to ensure work is being completed within client required timeframe (SLA/contractual obligations)
Work closely with field management and field service engineers to ensure calendars are full and accurate.
Daily check-ins with assigned Technicians to ensure they have necessary work orders, contacts, travel arrangements, and parts
Exercise judgement and analytical skills to identify, investigate and escalate incongruent findings
Complete Level 2 review of work orders completed by assigned technicians
Timely review and closure of work orders
Performs additional duties as needed and/or assigned by supervisor/manager

Requirements

What you’ll need

General understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI)
General experience in SalesForce/ServiceMax or equivalent
Outstanding interpersonal and written communication skills
Proficient in Microsoft Office Suite (Outlook, Excel, Word, SharePoint, Teams) and other and cloud-based software
Understanding of customer requirements and ability to assist with the coordination/interface with cross-functional teams
High School Diploma or Equivalent
1-3 years’ call center and/or customer service experience OR Associates degree or higher and/or Trade School diploma
1+ years’ call center and/or customer service experience

Benefits

Comp & perks

A great team environment
Ability to work remotely
Supportive leadership