EMS Management & Consultants, Inc.

Sales Operations Manager

• Manage and maintain the Salesforce platform, including user setup, profiles, and roles
• Customize Salesforce: create custom objects, workflows, validation rules, and reports
• Ensure data integrity and cleanliness via regular data audits and cleanup
• Provide training and support to Salesforce users
• Assist sales team with pipeline management, opportunity tracking, and forecasting
• Develop and generate sales reports and dashboards
• Support sales presentations, proposals, and contracts
• Coordinate with marketing to align sales and marketing activities
• Collaborate with operations to streamline processes and improve efficiency
• Monitor and analyze key operational metrics
• Assist in development and implementation of SOPs
• Support coordination and execution of sales and operations initiatives and projects
• Integrate Salesforce with other business systems and tools
• Identify and implement opportunities for process improvements and system enhancements
• Stay up-to-date with Salesforce releases, new features, and best practices

Sales Operations Specialist

Backend Engineer

• Architect and develop complex backend systems using PHP and helping evolve the system to modern frameworks.
• Design and implement RESTful APIs & web services.
• Strong understanding of AWS infrastructure and distributed system concepts, with the ability to design and support scalable cloud-based applications.
• Contribute to system design discussions, mentor junior engineers, and promote best practices.
• Collaborate in an Agile team environment with technical leads, solution architects, QA, and product owners.
• Perform other duties as assigned.

Sales Operations Specialist

Senior PHP Developer